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Earlier quoted context omitted.
Thanks, I hope so too!
If it's a money issue then file a charge back with your credit card. That generally gets someone's attention.
Large corporations have been downsizing on QA and CS roles since before the LLM era. For many of those companies the lack of proper QA leads to more problems for users which compounds the lack of available CS staff. It's called either enshittification or maximizing shareholder value, can't remember which.
Most people who commit wire fraud weren't socially bullied and criticized enough before their professional positions to keep in line legally. Useless failures.
Earlier quoted context omitted.
I wouldn't hold your breath. It seems like the only way to get an actual human response is by complaining on Twitter/X and hoping that Boris Cherny responds. https://x.com/bcherny
I even wrote it not only per email but also in the "in-chat feedback" system (you can add a text to a response) Also on LinkedIn they are siltent - I reached out to one of their sales reps, no response. Maybe in the end we will have "Google-class" support?
Yeah, I did the same. Before falling back to sending an email to support@mail.anthropic.com (which my blog post references), I had 3 separate Fin AI in-chat convos trying to get in touch with someone. All of them defaulted to the "ask for a refund" workflow that only applies for subscriptions and left me more frustrated than anything.
I realize the company barely has time to cash checks, but failing to handle small fry reasonable charge disputes should be handled appropriately.
Their chatbot accepted the request, I was downgraded to the free plan immediately, and since then I have been waiting for the money.