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81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

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Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#41
post #7

I wish people would stop posting twitter links, they're a coin toss if they're even viewable

There are various extensions you can get to automatically redirect Twitter links to xcancel or something, very much recommended.

I don't like that these get submitted either, but unfortunately people do post worthwhile stuff there and only there, and I don't want to just categorically forbid those posts.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#43

[flagged]

The point is it doesn't have to be life. We can make things so that you don't need a smartphone, but we choose not to. That's a choice, not some immutable reality of the universe.

Can we make things so that you don't need a smartphone? I don't think this is as trivial as you're making it out to be.

Having a non-exfiltratable bearer token is really really hard. In order to present a zero-knowledge proof of the possession of a token you need to have some sort of challenge-response protocol. The simplest one, and the one in most common use (such as this) is a time-based method, where the shared knowledge of the current time represents the challenge.

The other method is to use civil identity as the challenge, and use government-issued IDs as the bearer token that the ticket is tied to. This doesn't scale well to larger events, and presents real challenges involved centralization of ticket exchange.

You can argue whether or not forgery is a significant enough problem to be worth this trouble, but that's a business decision, and as live events like this get more expensive forgery and resale become more and more of a problem, which end up locking out people like this who have legally and legitimately bought tickets but can't gain access to events because someone has stolen and resold their ticket.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#44
post #16

Earlier quoted context omitted.

The point is it doesn't have to be life. We can make things so that you don't need a smartphone, but we choose not to. That's a choice, not some immutable reality of the universe.

We can, but why should we?

If you work in an industry that is solely based off of customer delight, stories like these are what you are looking avoid due to brand damage. It is going to cost more time/energy to deal with the backlash than just coming up with a simple solution in the first place.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#45

Parking in my town can now only be paid via smartphone. Yes, almost everyone has one, but: there are still people who do not.

on a roadtrip i stopped in a small town for lunch with street parking paid by app.

super frustrating that i needed to sit in my car and download an app and set up an account just to park for an hour in a town i'm never going back to

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#46

We need to extend the ADA to protect people who are not technologically-abled.

This is a really good point. I'm surprised the box office cannot print it for him for a fee at Will Call, which might be the solution here.

No, it's not. If you are physically incapable of operating a piece of technology, the ADA covers reasonable accommodations for that. If you are simply unwilling to learn how to use a piece of technology, it doesn't and shouldn't cover that.

Being a luddite is not a protected class.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#47
post #16

Earlier quoted context omitted.

The point is it doesn't have to be life. We can make things so that you don't need a smartphone, but we choose not to. That's a choice, not some immutable reality of the universe.

We can, but why should we?

privacy for one.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#48

We need to extend the ADA to protect people who are not technologically-abled.

This is a really good point. I'm surprised the box office cannot print it for him for a fee at Will Call, which might be the solution here.

The OP video actually addressed this: He went to the physical box office, and they seem to be able to print individual tickets. Just not a season ticket, for some reason.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#49
post #18

I noticed the barcodes on the reporter's printed tickets in that video. I hope a nefarious actor doesn't freeze-frame it and reprint them.

The ones that the reporter says were for yesterday's game? I guess if the nefarious actor also has a time machine, that'd be a pretty big risk.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#50
post #46

Earlier quoted context omitted.

This is a really good point. I'm surprised the box office cannot print it for him for a fee at Will Call, which might be the solution here.

No, it's not. If you are physically incapable of operating a piece of technology, the ADA covers reasonable accommodations for that. If you are simply unwilling to learn how to use a piece of technology, it doesn't and shouldn't cover that. Being a luddite is not a protected class.

I agree with your assertion, but it made me think of a question.

Are Amish and Mennonites religiously protected luddites?

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