Live data from Hacker News

Inside Team Romney’s whale of an IT meltdown

arstechnica.com

21–30 of 200 posts

Re: Inside Team Romney’s whale of an IT meltdown

#21
post #12
post #9

Zero training? A single web server? No end users even touching the system till it's time for mission critical use? No frigging redirect of http->https? And it looks like, as has happened more than once in my professional life, people outside of the management structure saw possible risks and were blown off by those in charge. Even if you supported Romney, this has to give you some pause about the man's management ski…

He hired Microsoft and what sounds like a Microsoft Partner. No one gets fired for buying Microsoft.

Except Mitt Romney, apparently!

Re: Inside Team Romney’s whale of an IT meltdown

#23

Earlier quoted context omitted.

Using Windows was a mistake, that's for sure. Good thing for Democrats they didn't know about the open source ushahidi platform.

How did you determine using Windows was a mistake from the information presented in the article ?

A: ungraceful crash under load

Re: Inside Team Romney’s whale of an IT meltdown

#25
post #4

Earlier quoted context omitted.

A Web App is actually the right call. It was for volunteers doing GOTV in the field, not as much for people sitting at a desktop. And you would want to be able to issue updates quickly and carefully control access -- things that are much more difficult with an App Store app.

"A Web App is actually the right call." Yes. Calling it "an app" however was a bad call. From a practical standpoint, that is. From the standpoint of "an idea guy" and a "communications expert" it was of course a requirement.

What else do you call it? A "mobile website"? I don't think that's the real problem... the real problem is none of the users actually had an opportunity to use prior to it being absolutely mission critical.

Re: Inside Team Romney’s whale of an IT meltdown

#26
No one should allow a business or non-profit to face a situation like this. Only bad managers put something so important into such difficult circumstances. Why go live the day of the election? Are they insane?

Unless the contract (to build this application) had some kind of clause like "This thing must work perfectly or all the money will be refunded" then this is a great contract to get. Let us consider this cynically for a moment. I wish I could land contracts like this one. Can you imagine building an app that the client will only need for 1 day, and you still get paid even if the thing does not work? The chance for fraud is huge. Who would even allow this? The people pitching this must have been some very talented salespeople (perhaps they were convincingly able to argue that they were such huge Republican supporters that if they lost then that would be punishment enough, as it would be so very sad for them to see Obama win?)

I've worked with a lot of startups and clients and the staff always needs training and you never, ever know what all the bugs are until you've gotten some feedback from the staff who are using it for real. To suggest that a software project is done the day you first give it to the staff is idiotic -- that's simply the moment you move to real world testing.

Some developers might suggest that a really good suite of unit tests might provide enough insurance, but that is not true -- I've worked with non-technical staff who tend to confuse bad UI decisions with software bugs, and if a UI decision is bad enough, I think it is fair to classify it as a bug. If some_important_action is crucial to the staff, and none of the staff can find the link to some_important_action, then the UI decision that hid it is effectively as bad as a Fatal Exception, but no amount of unit tests can tell you that the staff finds the UI incomprehensible.

Re: Inside Team Romney’s whale of an IT meltdown

#27
>To build Orca, the Romney campaign turned to Microsoft and an unnamed application consulting firm.

Lawsuit incoming in 3...2...1...

I can't imagine the billionaires who funded the campaign and the various Super PACs are going to be pleased to find out Romney likely lost because of a failed GOTV effort.

Re: Inside Team Romney’s whale of an IT meltdown

#28
post #16
post #12

Earlier quoted context omitted.

He hired Microsoft and what sounds like a Microsoft Partner. No one gets fired for buying Microsoft.

Oh yes, people do get fired for buying microsoft. Switch industries and you'll see. Or try spending 2 years building your company knowledge base into sharepoint and you'll see.

SharePoint. Oh my head. When I saw us using that in the future ops center for Fukushima, it was the same feeling I had when I came back from sea duty and there was this thing called PowerPoint: I felt like they were asking me to put my brain in egg slicer. Giving a bunch of Marines with history degrees network and expecting them to understand version control is a step to far. Maybe in ten years. But the interface is sooooo bad, they'll never figure out how to use the one feature the system is intended to provide.

Re: Inside Team Romney’s whale of an IT meltdown

#29
post #9

Zero training? A single web server? No end users even touching the system till it's time for mission critical use? No frigging redirect of http->https? And it looks like, as has happened more than once in my professional life, people outside of the management structure saw possible risks and were blown off by those in charge. Even if you supported Romney, this has to give you some pause about the man's management ski…

It would give me more pause if Mitt Romney were involved personally in this sort of a project.

Re: Inside Team Romney’s whale of an IT meltdown

#30
post #9

Zero training? A single web server? No end users even touching the system till it's time for mission critical use? No frigging redirect of http->https? And it looks like, as has happened more than once in my professional life, people outside of the management structure saw possible risks and were blown off by those in charge. Even if you supported Romney, this has to give you some pause about the man's management ski…

> Even if you supported Romney, this has to give you some pause about the man's management skills and who he hired to run things.

Wait, what?

There's a difference between people taking responsibility for what their staff do (thus, he should take responsibility for it) and people actually being responsible for what their staff do - especially if those staff are not staff but sub-contracted service providers.

Post reply on HN