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My Google Workspace account suspension

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Re: My Google Workspace account suspension

#101

Post by drcongo »

gib444 wrote: post #82
Arcuru wrote: post #80

If a service offers "Login with Google/Apple/Facebook/etc" you should never do that if they offer a username/password. It just increases the single point of failure. Avoid places that only offer the "Login with Foo" if at all possible (looking at you Tailscale). As an ex-googler, the only reason I was comfortable keeping even my personal email there was because I could reach out internally if there was a problem. I l…

> Avoid places that only offer the "Login with Foo" if at all possible (looking at you Tailscale). Tailscale is the only serious company that I can ever recall offering /only/ third party login. It's bit bizarre on the face of it. Anyone know the reason?

Curious isn't it, especially as it's such a bad fit for their product - authenticating with GitHub in order to ssh made the whole thing so much more painful than it needed to be. I subsequently tried switching to using a passkey when that became an option, but it's not possible to make the passkey user the owner of a tailnet created by a GitHub org user, so I'm stuck with two users in my Tailscale and can't delete the GitHub org user. It's the main thing that keeps me looking for a reliable alternative to Tailscale.

Re: My Google Workspace account suspension

#102

Post by atomicfiredoll »

qingcharles wrote: post #83
r1ch wrote: post #44

I recently had to go through the recovery flow for an admin account and it was wild. Despite Google manually unlocking the account and giving me a reset link, every login was forced to authenticate via SMS using the (removed) phone number. Luckily I was able to get a hold of it and get the code, but even after adding a TOTP and security key 2FA, further logins still required SMS. It feels like the security team made…

Google enabled 2FA on my Gmail account without any prior notice. I have the username, password, recovery email, and all emails from the account are forwarded to my Fastmail, but I can't ever log into the account again because it is trying to do 2FA by SMS to a number I don't have. I've tried everything to find someone inside Google to fix this, but so far no luck. At least with Meta you can find someone on a forum li…

Very similar situation. I could even see information being sent to the recovery email. So, when the time came to setup my business, I chose Zoho and avoid Google whenever possible.

Re: My Google Workspace account suspension

#103

Post by bookofjoe »

livinglist wrote: post #90
bookofjoe wrote: post #24

Once upon a time at Google: The year was 2013, and I'd been selected to be among the first 8,000 people to get Google Glass. I had to go to Google HQ in NYC from my home in Virginia to get it and be instructed 1:1 on how to use it. I was given a toll-free phone number to call for support by a Glass expert, available 24/7/365. Not only did they answer immediately whenever I had even the smallest problem or question: I…

Still remember the excitement I felt when I saw this Google Glass concept video in 2012: https://youtu.be/5R1snVxGNVs?si=sVS7wzZ8jYH-oGMM

How about this real-life Glass video I made in 2013 a month after I got mine; forty minutes long, recording the entirely of a 5K race!

https://youtu.be/Pu8HTrXI84g?si=puSZt5fYbR69yslo

Re: My Google Workspace account suspension

#104

Post by DaedalusII »

ryandrake wrote: post #69

It's been [0] days since the last "Cloud provider banned me and I lost everything" article. Everyone who depends on the good graces of a cloud provider for something (not just Google, but Amazon, Microsoft, Apple, whatever) needs to at the very least, take a moment, and figure out what their plan is when they are suddenly banned and locked out permanently, without any way to contact the company. Does life just go on,…

google is worst because normal people with no tech experience can accidentally get banned from the only email account they ever had since 2005 which has all their insurance tax resumes family photo etc , never even understand how it happened , or fix it

Re: My Google Workspace account suspension

#106

Post by sfmike »

Hackbraten wrote: post #75
jimbocyou wrote: post #68

Earlier quoted context omitted.

The problem is the rapid succession of changes to recovery phone number, country, cellular provider. There is no way to differentiate, at scale, between an account takeover currently in progress that needs to be stopped immediately to minimize damage, and a legit user deciding to change all his personal info at once. 30 day cool down period is a reasonable response, at scale.

> The problem is the rapid succession of changes to recovery phone number, country, cellular provider. Aren't cellular providers inherently tied to the country they're in? How do you move to another country without changing cellular providers at the same time?

you keep the old number forever and when travelling get a data sim only

Re: My Google Workspace account suspension

#108

Post by subscribed »

protimewaster wrote: post #20

I think Google has done some cool stuff, and I think in a lot of ways they're, at least historically, one of the less evil big tech players. I gotta say, though, that my experience with trying to get them to sort out any kind of issue with their services makes me reluctant to spend any money with them. I bought a Pixel phone. As per the sales terms, the phone came with one year of Gemini AI Pro service. Except, the r…

Same. Purchased Pixel 9 Pro XL, didn't get my year of Gemini or Google One, technical missuport couldn't be bothered circling between all the investigation steps I did and re-did already and tej "fixes" that have been verified ate not fixing anything.

"Support" agents couldn't be bothered - this feels like AI trapping me in the tarpit maze to save a few USD on the disk storage and infefence cost, effectively scamming me.

Re: My Google Workspace account suspension

#109

Post by aaztehcy »

protimewaster wrote: post #20

I think Google has done some cool stuff, and I think in a lot of ways they're, at least historically, one of the less evil big tech players. I gotta say, though, that my experience with trying to get them to sort out any kind of issue with their services makes me reluctant to spend any money with them. I bought a Pixel phone. As per the sales terms, the phone came with one year of Gemini AI Pro service. Except, the r…

[flagged]

Re: My Google Workspace account suspension

#110

Post by EvanAnderson »

Lihh27 wrote: post #58
EvanAnderson wrote: post #41

Earlier quoted context omitted.

Microsoft 365 is a reasonable alternative. It's easy to buy and even tiny Customers can get a degree of real human (read: tier 1 is unhelpful contractors that you have to fight thru) support. It's still repugnant to me, as compared to self-hosting, but I would never self-host for a greenfield SMB Customer today. The economics don't make sense and the talent pool of knowledgeable and reasonable sysadmins is dwindling…

The economics make perfect sense once "30 days of a suspended business email with no timely recourse" shows up as a line item. That USB disk and a UPS is looking pretty cheap right about now.

OP really should be moving the MX somewhere else and going into disaster contingency mode. It sucks, but there's a level of survival there they should be willing to accept, at least temporarily.
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