OP triggered every possible red flags for suspicious account takeover in Google systems: deleting his recovery phone number, moving to another country and cellular provider. And then he gets surprised that the account is in 30 day cool down period??? I don't understand people sometimes.
My Google Workspace account suspension
51–60 of 239 posts
Re: My Google Workspace account suspension
#52Tough situation. A good reminder to set up a backup recovery method before removing the existing one, especially when traveling.
Re: My Google Workspace account suspension
#53Once upon a time at Google: The year was 2013, and I'd been selected to be among the first 8,000 people to get Google Glass. I had to go to Google HQ in NYC from my home in Virginia to get it and be instructed 1:1 on how to use it. I was given a toll-free phone number to call for support by a Glass expert, available 24/7/365. Not only did they answer immediately whenever I had even the smallest problem or question: I…
You were a volunteer employee. The very least they could do is make sure you can keep doing the job. I think organizations have a very hard time staying motivated once the product’s concern has moved away from any one team. While you test the product for them there’s likely people whose jobs depended on you and 7999 others doing so. But eventually a product will be considered shipped and all the various talent now pa…
Well put.
Re: My Google Workspace account suspension
#54OP triggered every possible red flags for suspicious account takeover in Google systems: deleting his recovery phone number, moving to another country and cellular provider. And then he gets surprised that the account is in 30 day cool down period??? I don't understand people sometimes.
They didn't willfully delete their recovery phone number. They tried to delete a shitty, known-broken 2FA mechanism after they had set up passkeys. Poor UX conflated the two things, so their recovery phone number ended up being deleted. This is 100% on Google.
Why the fuck would Google care in which country I live? It's a personal decision, and no corporation should have any say in this. They certainly don't have to flag an account for that, especially not if the account has 2FA enabled. This is on Google, too.
Your comment is victim blaming.
Re: My Google Workspace account suspension
#55Google needs to understand that watching this nightmare scenario play out over and over again is actively destroying trust in their platform. When your email, authentication, documents, payroll, and CRM all flow through a single provider and that provider can lock you out overnight with no meaningful recourse, you’ve invited customers to place their entire digital presence into a house of cards. The fact that this sa…
Yeah, loss of a google account in certain cases can destroy entire small businesses and there's no recourse. In the old world we had extremely deep bodies of case law around utilities and commercial leases and road access, insurance and all kinds of things to make business operation legally predictable, but for the digital equivalent it's still the wild west and everyone just throws up their hands like its unavoidable.
Re: My Google Workspace account suspension
#56Earlier quoted context omitted.
Funny because I have dyslexia and read excreting power as exerting power, and then had to read your "Exerting" underneath 4 times to understand the mistake. I guess it's the phonics, dyslexia is so weird tho, ha.
Hey do you have certain fonts that are better? I was working with a dyslexic student last week trying to find fonts that work better for his online classes. All the research pointed towards a handful that didn't seem to really improve processing for the student.
They tried all sorts with me in school, I seem to recall it's related to trying to add shadow to hint to the brain the direction the letter should be etc. I found it more annoying than helpful. Probably a very unpopular opinion but I think teaching someone with dyslexia to read and write neurotypically is probably unhelpful and finding audio visual learning methods is a considerably better way to have them retain knowledge. I think you can get to a basic level of competency but speed and recall, at least with me, never really came. One thing I found once that was cool was an app that present each word at a time only in the center of the screen, but it felt extremely mechanical I was so focused on the words once I was done there was basically no meaning left if that makes sense. I'm autistic with dyscalculia also, FWIW. I mostly think in sounds, pictures and movies, for whatever reason my brain doesn't have a great framework for symbols that don't have those things inherently attached to them. ¯\_(ツ)_/¯
Re: My Google Workspace account suspension
#57At least he owns his own domain and can eventually switch over. A few years ago we decided to switch our personal emails from gmail accounts to domains we own (though the email is still handled by google.) This way if we ever lose our google account, we can switch the MX and be able to get all our recovery emails, bank second factors, password recoveries, etc.
They could switch their domain to another email provider and start getting emails, which is great. The problem though, is they also used their Google Account to log in to all the 3rd party services (payroll). I have no idea how you would get back into those services. Some _might_ let you switch off the Google Sign-in SSO, but I imagine that is a headache.
Re: My Google Workspace account suspension
#58Earlier quoted context omitted.
What's a good alternative to Google Workspace for SMB customers?
Microsoft 365 is a reasonable alternative. It's easy to buy and even tiny Customers can get a degree of real human (read: tier 1 is unhelpful contractors that you have to fight thru) support. It's still repugnant to me, as compared to self-hosting, but I would never self-host for a greenfield SMB Customer today. The economics don't make sense and the talent pool of knowledgeable and reasonable sysadmins is dwindling…
The economics make perfect sense once "30 days of a suspended business email with no timely recourse" shows up as a line item. That USB disk and a UPS is looking pretty cheap right about now.
Re: My Google Workspace account suspension
#59Google needs to understand that watching this nightmare scenario play out over and over again is actively destroying trust in their platform. When your email, authentication, documents, payroll, and CRM all flow through a single provider and that provider can lock you out overnight with no meaningful recourse, you’ve invited customers to place their entire digital presence into a house of cards. The fact that this sa…
I don’t disagree, but the reality is SaaS is the model that most companies depend on and these risks exist everywhere.
If your business is dependent on services you need to take a modicum of effort to protect yourself - the posts author was literally walking around with his entire business at risk from him dropping his phone or having it pickpocketed.
At the end of the day, the protagonist in this story is mad because Google won’t allow him to social engineer access to his company. He deleted his sole token (Google makes it trivial to add many) in the most fraud signally way possible.
Re: My Google Workspace account suspension
#60Earlier quoted context omitted.
This is one of the goals of the digital services act.
The EU isn't as bad as some Americans want to believe.
The EU’s heart is in the right place, which can only rarely be said of the US.
But the EU’s approach is often backwards. When product managers have to ask the government if it’s ok to ship a feature, something is wrong. When the government responds that it can’t say in advance, you’ll just have to ship and see if you get fined, something is really seriously broken.