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My Google Workspace account suspension

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Re: My Google Workspace account suspension

#31

Post by yomismoaqui »

bookofjoe wrote: post #24

Once upon a time at Google: The year was 2013, and I'd been selected to be among the first 8,000 people to get Google Glass. I had to go to Google HQ in NYC from my home in Virginia to get it and be instructed 1:1 on how to use it. I was given a toll-free phone number to call for support by a Glass expert, available 24/7/365. Not only did they answer immediately whenever I had even the smallest problem or question: I…

The thing here is the 8.000 Glass early adopters vs the hundred-millions (billions maybe?) of Google workspace users.

It's not the same league, not even the same sport.

PS: Not defending Google here, their support for some products is abysmal

Re: My Google Workspace account suspension

#32

Post by fortran77 »

At least he owns his own domain and can eventually switch over. A few years ago we decided to switch our personal emails from gmail accounts to domains we own (though the email is still handled by google.) This way if we ever lose our google account, we can switch the MX and be able to get all our recovery emails, bank second factors, password recoveries, etc.

Re: My Google Workspace account suspension

#33

Post by Loughla »

neom wrote: post #5
loloquwowndueo wrote: post #4

Earlier quoted context omitted.

Excreting power. What an awesome mental image. “Exerting” would be more correct I guess but less fun.

Funny because I have dyslexia and read excreting power as exerting power, and then had to read your "Exerting" underneath 4 times to understand the mistake. I guess it's the phonics, dyslexia is so weird tho, ha.

Hey do you have certain fonts that are better? I was working with a dyslexic student last week trying to find fonts that work better for his online classes. All the research pointed towards a handful that didn't seem to really improve processing for the student.

Re: My Google Workspace account suspension

#34

Post by vednig »

Been there done that, none of it works, till this date my YouTube account is suspended and they can't do a thing about it.

Google Drive & Workspace are their most poorly designed products with the shittiest support ecosystem. Google would rather bleed money than work on it.

That's one of reason I started DoShare Personal Cloud[₁]

[1] https://getcloud.doshare.me

Re: My Google Workspace account suspension

#35

Post by bookofjoe »

yomismoaqui wrote: post #31
bookofjoe wrote: post #24

Once upon a time at Google: The year was 2013, and I'd been selected to be among the first 8,000 people to get Google Glass. I had to go to Google HQ in NYC from my home in Virginia to get it and be instructed 1:1 on how to use it. I was given a toll-free phone number to call for support by a Glass expert, available 24/7/365. Not only did they answer immediately whenever I had even the smallest problem or question: I…

The thing here is the 8.000 Glass early adopters vs the hundred-millions (billions maybe?) of Google workspace users. It's not the same league, not even the same sport. PS: Not defending Google here, their support for some products is abysmal

You are correct. I agree 100%. It's easy to be great when it's on a tiny scale.

Re: My Google Workspace account suspension

#37

Post by samlinnfer »

walterbell wrote: post #27
techteach00 wrote: post #16

Earlier quoted context omitted.

Because his honest and accurate diagnosis for why mega tech corps treat people inhumanely is the first step towards stopping it. In my opinion of course.

What's a good alternative to Google Workspace for SMB customers?

Office365?

Re: My Google Workspace account suspension

#38

Post by Waterluvian »

bookofjoe wrote: post #24

Once upon a time at Google: The year was 2013, and I'd been selected to be among the first 8,000 people to get Google Glass. I had to go to Google HQ in NYC from my home in Virginia to get it and be instructed 1:1 on how to use it. I was given a toll-free phone number to call for support by a Glass expert, available 24/7/365. Not only did they answer immediately whenever I had even the smallest problem or question: I…

You were a volunteer employee. The very least they could do is make sure you can keep doing the job.

I think organizations have a very hard time staying motivated once the product’s concern has moved away from any one team. While you test the product for them there’s likely people whose jobs depended on you and 7999 others doing so. But eventually a product will be considered shipped and all the various talent now pays attention to what’s next.

Re: My Google Workspace account suspension

#39

Post by blueboo »

bookofjoe wrote: post #35
yomismoaqui wrote: post #31

Earlier quoted context omitted.

The thing here is the 8.000 Glass early adopters vs the hundred-millions (billions maybe?) of Google workspace users. It's not the same league, not even the same sport. PS: Not defending Google here, their support for some products is abysmal

You are correct. I agree 100%. It's easy to be great when it's on a tiny scale.

Billions in profit may unblock scaling customer support beyond scrappy startup minimums

However (and I loathe this logic) if you can get the marketplace to accept that minimal level, and the brand harm is inconsequential, why not pocket the savings

Re: My Google Workspace account suspension

#40

Post by prerok »

faidit wrote: post #21
masfuerte wrote: post #17

Earlier quoted context omitted.

An article here a couple of days ago said that the automation behind the scenes in Azure is piss poor and the whole thing is held together by thousands of contractors manually fixing the endless failures. On the plus side, it does mean they have thousands of people who know how to fix problems. edit: https://news.ycombinator.com/item?id=47616242

At Google there is one guy who knows how to fix the problem.. he's a monk who is also in 700 different teams and the only one who remembers how the systems were built. You have to climb all the way up to his mountain abode, hope that he is home and pray that he will hear your cries and help you

There's a long queue up that mountain, though.
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