Earlier quoted context omitted.
I've joked that on some services, when you're clicking buttons, you're actually opening tickets that a human needs to action. That scenario is an example. You complete an action on a web page and nothing works. You make no further changes and hours later it works perfectly. Your human wasn't fast enough that day.
That's the "digital escort" process mentioned in the very long OP. Understandably, the US government got mad when they found out that cheap Chinese tech support staff were being used for direct intervention on "secure" VMs.
And this was NOT for the government clouds we have that hold classified data. Those are air-gapped clouds that physically cannot be accessed by anyone who doesnt have a TS clearance and physically go into a SCIF.
source: I work in a team very closely related the team who designed digital escort.