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My MacBook keyboard is broken and it's insanely expensive to fix

tobiasberg.net

101–110 of 554 posts

Re: My MacBook keyboard is broken and it's insanely expensive to fix

#101

>Here’s hoping governments regulate laptop manufacturers to actually make repairable machines in the future. if you thing government regulation will help you you are lying to yourself that's not how the world works

Chewing on lead paint and reading Ayn Rand is not how to learn how the world works either.

Re: My MacBook keyboard is broken and it's insanely expensive to fix

#103

>Here’s hoping governments regulate laptop manufacturers to actually make repairable machines in the future. No, this is a bad solution. If you want a repairable machine, buy one. They exist. Others have already mentioned Framework, but there are other options that aren't that far down the spectrum either. One of the things macbook users praise the most is "build quality", which often means the solidity of the device…

Here is the thing, replacing something may be hard or easy. But getting the parts (which are already produced and available for the manufacturers for their "added value" repairs) should be as easy as how they are getting them too.

Not to mention manuals/instructions. Regulation discussed here is about these too.

Also as consumer, I would argue the marketing done by apple is just scammy. They keep praising how much carbon saved or sustainable new machines are. But in fact, a minor issue becomes a massive electronic dump.

I also like Macs, I own several of them. Repaired a few. Mostly replacing batteries and keyboards. For example 2014 Macbook Air had a normal battery, no sticky business. Meanwhile 2020-2025 MacBook Air has sticky stuff, making repairs harder.

The best part is, 2014 macbook air has 54 Watt/hr battery, 2020-2025 models are 53 watts/hour. The lasting battery gains are coming from Apple silicon efficiency as well as modern BMS.

Simply put, regulation is the answer. Apple makes it difficult because they can, and also because it creates revenue. Of repairability was the source of income, you would see 10/10 repairable macbooks with no (significant) tradeoffs. (ie. it could be a few grams heavier for added screws)

Re: My MacBook keyboard is broken and it's insanely expensive to fix

#105
post #43

I replaced the keyboard MacBook Air M1 keyboard with a $20 model from Amazon and it's been going strong for a full year. I had spilled ginger ale on the original. The board is riveted in, but there are enough screws to hold the replacement in place. Removing the board is a shockingly violent process, but it worked for me. Keyboard: https://www.amazon.com/dp/B0CQBVMM3X (price has gone up). Video of rivets breaking: ht…

wow, you are not underplaying the force needed. You can hear the rivets going.

Re: My MacBook keyboard is broken and it's insanely expensive to fix

#106

>Here’s hoping governments regulate laptop manufacturers to actually make repairable machines in the future. No, this is a bad solution. If you want a repairable machine, buy one. They exist. Others have already mentioned Framework, but there are other options that aren't that far down the spectrum either. One of the things macbook users praise the most is "build quality", which often means the solidity of the device…

> If you want a repairable machine, buy one.... Framework

Sure, but Framework doesn't run the OS I want, doesn't run the chip I want, doesn't quite meet the form factor I want. It's not an effective market because I can't pick and choose.

The problem here is vertical integration. If you want anything from Apple you have to buy everything from Apple.

And the answer to that is: regulation.

Re: My MacBook keyboard is broken and it's insanely expensive to fix

#107

Earlier quoted context omitted.

> Framework Laptop is more expensive than a Macbook Air with all around worse hardware. Is it though? I'd agree the hardware is less capable but if your Macbook anything is really just one 'top case' repair away from being more expensive. RAM failure is 'motherboard replace', the display? it is similarly expensive to replace. So I would agree that it is more expensive to purchase a Framework laptop than a Macbook lap…

What is the probability of those things failing during the time you have the MacBook? I've had Apple portables since they were called PowerBooks and the only problem I've had that wasn't caused by violence was a battery swelling, and that cost me something like $120 to replace, not a big deal. If you add 5% to the price, that's probably about your expected cost for repairs or premature replacements if you don't have…

My Framework 13 is a bit long in the tooth. I can pay 529 EUR to get a new mainboard and keep the same case/battery/speakers/camera/keyboard/mouse/screen/etc. Or, I can replace the keyboard for 32 EUR.

It's not just repairs, to upgrade a Mac you have to throw away all that perfectly working hardware just to get a new mainboard.

Re: My MacBook keyboard is broken and it's insanely expensive to fix

#109
> I say “stopped working”, but technically it works too well now, it is being pressed constantly, which makes the laptop pretty unusable.

I had this problem in my Framework. I fixed it by... holding the laptop upside down and mashing the offending key for several minutes. Didn't work immediately, but now you wouldn't tell that it was ever broken. I've managed to panic-order (~€80) another keyboard though, so now I have a spare.

For context a laptop keyboard is build like this:

https://www.iqsdirectory.com/articles/membrane-switch/membra...

This problem is caused by the layers sticking together. In the case of the Framework 16 the "d" key sits on top of a foam pad which in turn is placed on top of a heat pipe, so this area gets particularly hot under load. The layers are often made from PET, which starts softening anywhere in the range of 65-87C - so easily within range of a laptop heat pipe.

By mashing the key I was hoping to detach the layers and apparently it worked.

That being said for gaming I use an external keyboard now, because the one built-in is made by an external supplier and I don't think they'll start using a more heat-resistant material anytime soon.

Re: My MacBook keyboard is broken and it's insanely expensive to fix

#110

>Here’s hoping governments regulate laptop manufacturers to actually make repairable machines in the future. No, this is a bad solution. If you want a repairable machine, buy one. They exist. Others have already mentioned Framework, but there are other options that aren't that far down the spectrum either. One of the things macbook users praise the most is "build quality", which often means the solidity of the device…

you seem to assume that markets regulate themselves. This is a common fallacy. Good regulation is fundamental in any working society.
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