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My MacBook keyboard is broken and it's insanely expensive to fix

tobiasberg.net

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Re: My MacBook keyboard is broken and it's insanely expensive to fix

#31

Post by tim-tday »

I just had the most horrendous Apple repair experience. In standard warranty with Apple care. Would NOT authorize a mail in repair. Would only authorize walk in to my local shitty Apple authorized third party repair center who were unable / unwilling to reproduce.

Fought with them for weeks. Escalated. They lied and said they were doing a no cost replacement. Had to fight the charge. Then they lost my return.

So much so that I’ve started switching to Linux and de-googled phone. (Switching off of iPhone just to go to google seems like the greater of evils)

The non Apple ecosystem is much more mature than last I checked but still irritating. De googling was my biggest challenge. Getting a viable replacement for Mac OS was the easy part.

Re: My MacBook keyboard is broken and it's insanely expensive to fix

#32

Post by tim-tday »

justinator wrote: post #28
KnuthIsGod wrote: post #8

My first computer was a Mac Plus. I got to experience Apple's customer hostile practices. Many years ago l decided never to buy an Apple product again.

AppleCare is honestly a great deal, especially for laptops. M1 Macbook Pros from 2020 are humming along just fine for regular people who see no reason to upgrade. The future is now, old man.

Bought AppleCare for my AirPods. Never again.

Re: My MacBook keyboard is broken and it's insanely expensive to fix

#34

Post by relium »

My MacBook Pro M1 keyboard broke too and Apple wanted $900 to replace it. I bought a $30 replacement on Amazon and started replacing it myself. Unfortunately the repair was a bit too complicated for me, but luckily one of my co-workers had more patience and replaced it for some beer.

This video is a good overview: https://www.youtube.com/watch?v=pGmMpEEP5ls

Re: My MacBook keyboard is broken and it's insanely expensive to fix

#35

Post by nerdsniper »

SkiFire13 wrote: post #22
jwlake wrote: post #5

ifixit sells just the keyboards, why doesn't that work? https://www.ifixit.com/products/macbook-pro-14-a2442-a2779-a...

I don't see a replacement guide link on that page, but curiously there's this note: > The aluminum upper case and installation screws are not included. I would assume you likely need those too, as the article also mentions.

Wouldn’t the screws in your existing generally be reusable for this replacement?

Re: My MacBook keyboard is broken and it's insanely expensive to fix

#38

Post by linsomniac »

Does anyone know if this is covered under the Apple Care plans? My 16" M1 MBP keyboard has been no problem, I'm just curious. Not saying that negates the issue.

Unfortunately, AFAICT, these repairability issues are largely due to the move to thinner and lighter laptops. Replacing my MILs Microsoft Surface tablet was a pain in the butt. Had to cut the case open and tape it back together. But that thing was insanely small and light. My MIL liked it because she has a lot of trouble carrying anything very heavy.

Re: My MacBook keyboard is broken and it's insanely expensive to fix

#39

Post by bombcar »

tim-tday wrote: post #32
justinator wrote: post #28

Earlier quoted context omitted.

AppleCare is honestly a great deal, especially for laptops. M1 Macbook Pros from 2020 are humming along just fine for regular people who see no reason to upgrade. The future is now, old man.

Bought AppleCare for my AirPods. Never again.

AppleCare is only worth it for expensive things with big repair costs; the "repair fee" for AirPods is such a high percentage of the replacement price that it just is not worth it.

Re: My MacBook keyboard is broken and it's insanely expensive to fix

#40

Post by bigyabai »

julienreszka wrote: post #19

>Here’s hoping governments regulate laptop manufacturers to actually make repairable machines in the future. if you thing government regulation will help you you are lying to yourself that's not how the world works

If you think Apple is incapable of designing repairable keyboards, then I'd like to know how Lenovo figured it out: https://www.ifixit.com/Guide/Lenovo+ThinkPad+T480+Keyboard+R...
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