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What is this about?
Karen woke up this morning in her run down, rented flat. She briefly looks at the collections letter that showed up yesterday due to an unaffordable repair she had to pay for on her credit card. Another letter from her ex-partner's lawyer. As she rushes out the door (she spilled coffee on her one nice sweater, her favorite) her mom flashes through her mind... "What about mum?". She arrives at the office. It is an opp…
Everybody is formed by their experiences and genes and they act accordingly. There is no free will. If you realize that, you realize that you can never blame anyone for anything, because they had no choice to act differently. As a customer it's still hard to take, when someone who is clearly formed by years of professional deformation, treats you like shit.
Medical departments aren't about helping you out anymore. When you work in a hospital, you do what your rule book says. If someone doesn't have their paperwork available, you cannot help them. That's your boss's fault, not yours. This makes it easy for you to not feel guilty, since your job is to follow da rulez.
How did we get here? Why can you not just give them their pills and charge them the real amount. Why do we need this bureaucratic hell and pretend we're here to help people. We're not. We're here to squeeze you until we cannot legally ask for more.
Earlier quoted context omitted.
Everybody is formed by their experiences and genes and they act accordingly. There is no free will. If you realize that, you realize that you can never blame anyone for anything, because they had no choice to act differently. As a customer it's still hard to take, when someone who is clearly formed by years of professional deformation, treats you like shit.
i don't believe that to be the case at all but, of course, i don't have any choice in the matter, so what's the point of talking about it? but, of course, we don't have any choice in that matter either, do we?
Whenever I read stories like this about how hard it is for US people to keep getting the little they've been getting I think of people on the other side. It takes an evil compliance to be the Karen in this article. Zero empathy, zero compassion, you're a row in a spreadsheet. If they'd start caring a little and standing up to what is very obviously wrong, the US would be a much different place. Apply that same logic…
What I'm trying to say is yeah, she could've taken the risk and stood up and said something. He could've beared the pain and sent the correct documentation. He knows the process by now, he had to have known exactly what he needed to send! And yet he chose to needlessly inflict harm on someone who's choice it wasn't theirs to make. The reality of jobs these days is not a give and take, let's all make the world better by democratizing our decisions type world. It's much much worse.
Karen woke up this morning in her run down, rented flat. She briefly looks at the collections letter that showed up yesterday due to an unaffordable repair she had to pay for on her credit card. Another letter from her ex-partner's lawyer. As she rushes out the door (she spilled coffee on her one nice sweater, her favorite) her mom flashes through her mind... "What about mum?". She arrives at the office. It is an opp…
Now with AI the screening could be better, but in general every letter has to be read because often people in need of immediate support write very evil things. Think of a dehydrated and irate senior caught in their attic. In a last ditch effort they mail the mayor a racist scree, but they do in fact need help or they will die.
There are lots of people in the government actually trying to help you, despite how depressing their job is
Earlier quoted context omitted.
Everybody is formed by their experiences and genes and they act accordingly. There is no free will. If you realize that, you realize that you can never blame anyone for anything, because they had no choice to act differently. As a customer it's still hard to take, when someone who is clearly formed by years of professional deformation, treats you like shit.
This. There's something about most cultures that I am slowly am realizing; we always know how to complain and shift the responsibility. And no, you're not immune to this. You're not immune to anything, really. Medical departments aren't about helping you out anymore. When you work in a hospital, you do what your rule book says. If someone doesn't have their paperwork available, you cannot help them. That's your boss'…
Karen woke up this morning in her run down, rented flat. She briefly looks at the collections letter that showed up yesterday due to an unaffordable repair she had to pay for on her credit card. Another letter from her ex-partner's lawyer. As she rushes out the door (she spilled coffee on her one nice sweater, her favorite) her mom flashes through her mind... "What about mum?". She arrives at the office. It is an opp…
I agree wholeheartedly! This is exactly what i was thinking the entire time. Like, does this guy think this single woman is responsible for the kafka-esque trap they're both in? Will the 0.5% uptick in toner cost for the year cause the administration to rethink their requirements? He's just taken the immense weight and pain he holds for this process, undeservedly, and placed it upon another undeserving person, then l…
anguish? as in, "excruciating pain" or "agonizing torment"?
i dont understand where the "anguish" comes from. he didnt yell at her, berate her, hit her, cause her to be fired, submit a malicious complaint, or anything of the sort. he sent her a long fax. oh no!
if i was in her position, i would shrug and hand my boss the 500 pieces of paper.
if you are just a cog in the machine, it is not mentally healthy to take on the responsibility of more than a cog. caring is the responsibility of non-cogs.
edit: today i learned that sending a long fax is apparently a method of torture, causing mental anguish to the receiver. my bad. profuse apologies to anyone i have sent a longer fax to, i had no idea the mental damage i was causing. i can only hope that god will forgive my sins.
Sounds like it's not real but... It reads like an indictment of the government employee personally, rather than the rules and constraints that employee is forced to use. Probably fair to comment on the interaction, whether the person was rude, and so on. But blaming them for not accepting email is kind of silly. They are not empowered to do that kind of thing.
I, as a user with 10k+ karma on HN, can testify that the author has all the hallmarks of a real blind person (active in blind communities and so on). I don't have any evidence suggesting that the author ever engaged in deceptive behavior. In other words, my P(real) > 0.99.
Edit: Yep, appears I have it wrong. Thanks for the pointers. The non-fiction tag missed my eye.