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Apple randomly closes bug reports unless you "verify" the bug remains unfixed

lapcatsoftware.com

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Re: Apple randomly closes bug reports unless you "verify" the bug remains unfixed

#141

Post by ryukoposting »

lapcat wrote: post #133
ryukoposting wrote: post #128

Earlier quoted context omitted.

I don't see how it's an unreasonable request. If you demand that I work with some ancient version, I then have to install and uninstall said program every time I work on your ticket specifically. You will be prioritized last, because my effectiveness is measured by how many tickets I close.

> If you demand that I work with some ancient version, I then have to install and uninstall said program every time I work on your ticket specifically. You completely missed the point of the blog post. Apple was in the process of developing macOS 26.4 beta 4, and they wanted me to install the beta just to "verify" the bug. Apple could test my bug with 26.4 beta 4 a heck of a lot easier than I could. Nobody was asking…

I'm with you on the Apple thing, that's asinine.

The parent comment is talking about the broader practice of people telling you to update and then repro again. That's a completely legitimate thing to ask, given both the perverse corporate incentives and the basic reality that version toggling makes a tech far less efficient at solving all tickets, not just yours.

Re: Apple randomly closes bug reports unless you "verify" the bug remains unfixed

#142

Post by tchalla »

bmitc wrote: post #87
masklinn wrote: post #61

Earlier quoted context omitted.

> Author must not have worked in enterprise software before. Or with open source projects. Fucking stalebot.

Take a look at Anthropic's repo. They auto-close issues after just a few weeks. I don't think I've seen an issue of theirs that wasn't auto-closed.

Wait, isn’t software engineering a solved problem?

Re: Apple randomly closes bug reports unless you "verify" the bug remains unfixed

#143

Post by lapcat »

CoolGuySteve wrote: post #136
lapcat wrote: post #135

Earlier quoted context omitted.

> But the mistake OP is making is assuming this one thing that annoyed him somehow applies to the whole Apple org. Most issues were up to engineers and project managers to prioritize, every team had their own process when I was there. Except this same shit keeps happening with multiple teams. Judging from your mention of QuickDraw, which was removed entirely from macOS in 2012, perhaps your Apple experience is now ou…

[flagged]

What specifically do you claim I'm making up?

Re: Apple randomly closes bug reports unless you "verify" the bug remains unfixed

#144

Post by CoolGuySteve »

lapcat wrote: post #143
CoolGuySteve wrote: post #136

Earlier quoted context omitted.

[flagged]

What specifically do you claim I'm making up?

That the ~50000 engineers at Apple are conspiring to close your tickets in the exact same way. It's ridiculous

Re: Apple randomly closes bug reports unless you "verify" the bug remains unfixed

#148

Post by lapcat »

CoolGuySteve wrote: post #144
lapcat wrote: post #143

Earlier quoted context omitted.

What specifically do you claim I'm making up?

That the ~50000 engineers at Apple are conspiring to close your tickets in the exact same way. It's ridiculous

Not my tickets specifically. I don't think they're out to get me individually. On the contrary, this is a common practice, which affects many developers. I just happen to be relatively loud, as far as blogging is concerned.

Re: Apple randomly closes bug reports unless you "verify" the bug remains unfixed

#149

Post by PunchyHamster »

SchemaLoad wrote: post #105
nradov wrote: post #102

Earlier quoted context omitted.

I totally understand that from the perspective of individual employees: they have little incentive to do more than the bare minimum to close tickets. But this behavior is typically a symptom of broken corporate culture and failure to align internal metrics. For every customer who takes the trouble to submit a formal bug report there are likely many others who just live with it, and badmouth you to other customers. Do…

There's also going to be mountains of bugs resulting from cosmic rays hitting the computer, defective ram chips, weird modifications of the system the reporter hasn't mentioned. You could sink an infinite amount of time investigating and find nothing. At some point you have to cut off the time investment when only one person has reported it and no devs have been able to reproduce it.

If bug contains instructions for reproduction most of that will be eliminated.

Re: Apple randomly closes bug reports unless you "verify" the bug remains unfixed

#150

Post by PunchyHamster »

ryukoposting wrote: post #128
NetMageSCW wrote: post #118

Earlier quoted context omitted.

Please tell us where you work so we can avoid all of your company’s software. Unless it’s Microsoft, because we’ve already seen the results of that attitude there.

I don't see how it's an unreasonable request. If you demand that I work with some ancient version, I then have to install and uninstall said program every time I work on your ticket specifically. You will be prioritized last, because my effectiveness is measured by how many tickets I close.

You missed the point entirely.

I also ask to say what company you're working for so I can avoid your bullshit attitude.

And hey, you will have less bug reports that way so please tell us

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