Earlier quoted context omitted.
> don't want to put in the human time and effort to do so In most circles, that is "not that interested in getting good at it".
It's really hard to be a generalist and better than all the specialists at everything. OpenAI wants to focus on the G in AGI, and optimizing for ecommerce is just not that interesting to them, so of course it can't compete with Walmart.
Walmart: ChatGPT checkout converted 3x worse than website
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Re: Walmart: ChatGPT checkout converted 3x worse than website
#172I get all my groceries deliver to my doorstep via Walmart delivery pass. The thing I'm really missing is having AI curate meal planning to my family's preferences. I already feed ChatGPT my family' preferences (e.g. Kid A doesn't eat X Y Z and liked meal A B C, kid B likes ...) and ChatGPT is helping me build meal plans. With my preferences we can quickly nail down a meal plan for the week.
The slowest part of my meal planning is going through Walmart's slow site where each page load is 2-3 seconds and it takes several page load per item. Once it can translate my meal plan into a grocery checkout from Walmart I'm all set.
Re: Walmart: ChatGPT checkout converted 3x worse than website
#173This is from one of the links in the article > Why this is happening. Two forces are slowing agentic commerce, according to Leigh McKenzie, director of online visibility at Semrush: infrastructure and trust. Real-time catalog normalization across tens of millions of SKUs is a decade-scale problem Google already solved with Merchant Center, and consumers still default to checkout flows they trust — Apple Pay, Google W…
> not that interested in getting good at it I think they're interested in getting good at it. They just don't want to put in the human time and effort to do so. They expect their many failures and short-comings to be shored up by continuous model training. But that, of course, means that in the meantime it will suck and nobody will use it.
Maybe they just need to rewrite the prompt to say something like, "You want to get good at selling to humans. Money makes the world go around. It pays for the electricity you keep chugging. So quit being an effete twit and learn to sell. Would you like me to include a scene from David Mamet's 'Glengarry Glen Ross'?"
Re: Walmart: ChatGPT checkout converted 3x worse than website
#174Re: Walmart: ChatGPT checkout converted 3x worse than website
#175Re: Walmart: ChatGPT checkout converted 3x worse than website
#176This is from one of the links in the article > Why this is happening. Two forces are slowing agentic commerce, according to Leigh McKenzie, director of online visibility at Semrush: infrastructure and trust. Real-time catalog normalization across tens of millions of SKUs is a decade-scale problem Google already solved with Merchant Center, and consumers still default to checkout flows they trust — Apple Pay, Google W…
This sounds like why I heard Redfin wouldn’t work, or Netflix, or Amazon, or Uber, or PayPal, etc…. There are always these business complexities that make it seem like these spaces have too much friction, but if there’s enough money - if it can be done then people will figure it out.
Re: Walmart: ChatGPT checkout converted 3x worse than website
#177Earlier quoted context omitted.
> This is a more narrow version of my belief that general AI tools like LLMs fundamentally don't fit as additions to products, but rather subsume products That seems reasonable, its just yet to be seen if LLMs are a form of artificial intelligence in any meaningful sense of the word. They're impressive ML for sure, but that is in fact different from AI despite how companies building them have tried to merge the terms…
What I'm saying is not (directly) related to whether or not LLMs are "true AI" or not. It's sufficient that they are fully general problem solvers. A software product (whether bought or rented as a service) is defined by its boundaries - there's a narrow set of specific problems, and specific ways it can be used to solve those problems, and beyond those, it's not capable (or not allowed ) to be used for anything else…
Your notion of a "mortal wound" to the software industry seems to assume that today's SaaS portals are the only form that industry can take. Great software is "tool calls for agents". Those human agents who care about getting exactly the result they want will not be keen on giving up Photoshop for Photoshop-but-with-an-AI-in-front-of-it.
Re: Walmart: ChatGPT checkout converted 3x worse than website
#178I think they're thinking about this wrong. I get all my groceries deliver to my doorstep via Walmart delivery pass. The thing I'm really missing is having AI curate meal planning to my family's preferences. I already feed ChatGPT my family' preferences (e.g. Kid A doesn't eat X Y Z and liked meal A B C, kid B likes ...) and ChatGPT is helping me build meal plans. With my preferences we can quickly nail down a meal pl…
Re: Walmart: ChatGPT checkout converted 3x worse than website
#179Walmart does not, over 10 years after they were released, even accept the contactless payment systems in common use. Instead, they push their in-house version in part so they can capture the relevant customer data.
And we're meant to believe that Walmart planned to outsource the entire series of touchpoints represented by the discovery & checkout process? Yeah, okay.
This was never going to be more than an experiment for Walmart.
Re: Walmart: ChatGPT checkout converted 3x worse than website
#180This is from one of the links in the article > Why this is happening. Two forces are slowing agentic commerce, according to Leigh McKenzie, director of online visibility at Semrush: infrastructure and trust. Real-time catalog normalization across tens of millions of SKUs is a decade-scale problem Google already solved with Merchant Center, and consumers still default to checkout flows they trust — Apple Pay, Google W…
This is all valid (except probably the last sentence), but it also describes so many attempted changes right until they become darn near the default. This sounds like why I heard Redfin wouldn’t work, or Netflix, or Amazon, or Uber, or PayPal, etc…. There are always these business complexities that make it seem like these spaces have too much friction, but if there’s enough money - if it can be done then people will…