21–30 of 249 posts
Just further cements HP's position as one of the most anti-consumer multi-national companies in existence.
You would never suspect they once made some of the world's finest test/scientific equipment.
Pretty sure I would consider those both failing grades.
Just further cements HP's position as one of the most anti-consumer multi-national companies in existence.
You would never suspect they once made some of the world's finest test/scientific equipment.
> and offering digital self-solve solutions as an alternative But you don't have those as a real alternative! Yes, you do have some "digital", but it's of the same awful quality as this mandatory 15min rule.
If, instead, they had said "we'll call you back in about 15 minutes" and at the same time sent an email with chat/self help options it might have worked, because then you DO have 15 minutes to dick around.
On the other hand, if you're setting up an asshole filter (https://mrsteinberg.com/the-asshole-filter/), deliberately waiting a while before replying can be part of "chaotic good" tactics. You use my private email for something that has an official org process that we MUST use, per policy? It'll take me several days to reply, and then I'll ask you to use the official process anyway.
If you're setting up an asshole filter for your customers on the official support hotline, we used to call that "AITA?"
They fired me for it because my AHT flagged me and it made someone look bad.
At that point (this is at Windows Vista launch) the minimum hold was 25 minutes all day.
If you're the customer support hotline, that's shitty practice. On the other hand, if you're setting up an asshole filter ( https://mrsteinberg.com/the-asshole-filter/ ), deliberately waiting a while before replying can be part of "chaotic good" tactics. You use my private email for something that has an official org process that we MUST use, per policy? It'll take me several days to reply, and then I'll ask you to u…
Just further cements HP's position as one of the most anti-consumer multi-national companies in existence.
You would never suspect they once made some of the world's finest test/scientific equipment.
It's just HP and HPE split up. HPE took all the nice enterprise stuff, plus the supercomputing business (they own Cray). HP took the consumer stuff, and proceeded to milk as much as they could.
Earlier quoted context omitted.
You would never suspect they once made some of the world's finest test/scientific equipment.
They sort of still do! It's just HP and HPE split up. HPE took all the nice enterprise stuff, plus the supercomputing business (they own Cray). HP took the consumer stuff, and proceeded to milk as much as they could.
Earlier quoted context omitted.
You would never suspect they once made some of the world's finest test/scientific equipment.
They sort of still do! It's just HP and HPE split up. HPE took all the nice enterprise stuff, plus the supercomputing business (they own Cray). HP took the consumer stuff, and proceeded to milk as much as they could.