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The return-to-the-office trend backfires

thehill.com

41–50 of 151 posts

Re: The return-to-the-office trend backfires

#41
post #4

For something to "backfire" you first have to account for why it was done. This article assumes performance and retention are the only considerations. It does not account for things like commercial real estate value, a buesiness's ability to monitor and control its employees, or excuses for layoffs.

> commercial real estate value

It's a little bit funny that 100% online businesses bought the most expensive and lavish real estate available.

It's tragic they think their workers should throw good labor after bad investment to make a white collar feel justified.

Re: The return-to-the-office trend backfires

#42
I don’t know why they keep bringing “productivity” as the justification, it never was, never will, it’s about power dynamics, remote work shifted a lot of power back to employees, it also provided flexibility career wise. Another big reason why it got attacked quickly is it gave the people a window to escape the rat race and save money, when the employee doesn’t spend xyz on gas everyday, plus relocating outside of the crowded urban areas to cheaper smaller cities, rent/housing went down, landlords and banks had to lobby to end it, plus the government since less taxes are paid now as a result, all efforts made to bring back the status quo. It was fascinating to see how they gaslit the public, I was even talking to an employer before and the manager was trash talking wfh as “woke” and “real men” must grind 9hrs a day at least! Another employer was demanding a full camera on at least 6hrs a day if you wfh, or you are not “productive”.

Back in the 80s or 90s, working in the office or factory was the default and it made sense, no high speed internet, small town so not much commuting, cheap housing, and affordable life, so if the man worked in the office and the wife stayed home, they can live comfortably. That’s not the case now, wfh balanced that and increased the quality of life instead, so you can now stay with your kids saving the cost of daycare etc, while doing exactly the same work you would do at the office.

Re: The return-to-the-office trend backfires

#43
post #13

RTO is about controlling labor, nothing else. Everything else is a smoke screen. Ask yourself the following questions and you'll understand what happened: - why did RTO happen seemingly right after salaries jumped and labor became scarce? - why did RTO happen virtually in lockstep across all of white collar employment? - why did RTO happen despite no evidence that productivity had anything to do with it? (and in fact…

I can't speak to your sector, but from the perspective in my management role (in law) the explanation is quite simple: managing remote workers is more difficult and less pleasant than managing workers in the office. I actually hate it. And even granting that remote and in-office workers are "productive" in the sense that they bill hours (though not even this seems true in my anecdotal experience), we find that people…

>we find that people with less in-office time tend to have qualitatively worse performance. At least in my field, being in the office, spending time with your co-workers, and getting to know them has value.

I think you are confounded by the fact your most overeager overachievers are going to return to office no matter what.

Re: The return-to-the-office trend backfires

#44
post #13

RTO is about controlling labor, nothing else. Everything else is a smoke screen. Ask yourself the following questions and you'll understand what happened: - why did RTO happen seemingly right after salaries jumped and labor became scarce? - why did RTO happen virtually in lockstep across all of white collar employment? - why did RTO happen despite no evidence that productivity had anything to do with it? (and in fact…

or was it capital becoming more expensive as that happened during the same period...

Re: The return-to-the-office trend backfires

#46
post #13

RTO is about controlling labor, nothing else. Everything else is a smoke screen. Ask yourself the following questions and you'll understand what happened: - why did RTO happen seemingly right after salaries jumped and labor became scarce? - why did RTO happen virtually in lockstep across all of white collar employment? - why did RTO happen despite no evidence that productivity had anything to do with it? (and in fact…

I think these conspiracy theories about RTO are really unhelpful and actually harmful to the viability of hybrid work arrangements. Please work in a day as a oil rig technician or a nurse. "I should be able to work anywhere and my employer must accommodate me" is an extremely privileged and elitist view of thinking. A few of your notes are actually just wrong as well. Salaries jumped during covid due to over-hiring a…

Do you understand how rig work or nursing is? These are very flexible jobs. There is demand for nursing everywhere. You can be a travel nurse and go find work in HI or CA or Las Vegas right now if you want. Temp agencies that place you so you don't even need to really hunt either.

Rig work it is weeks on weeks off sort of deal where you then get off that rig back to, quite literally, anywhere in the world where you live otherwise. You could live in the middle of the Amazon rainforest and make six figures a year on a rig in the middle of the ocean (well, maybe US jurisdiction is preferred from a tax perspective for employer payroll).

Re: The return-to-the-office trend backfires

#47
post #13

RTO is about controlling labor, nothing else. Everything else is a smoke screen. Ask yourself the following questions and you'll understand what happened: - why did RTO happen seemingly right after salaries jumped and labor became scarce? - why did RTO happen virtually in lockstep across all of white collar employment? - why did RTO happen despite no evidence that productivity had anything to do with it? (and in fact…

> why did RTO happen virtually in lockstep across all of white collar employment?

This makes sense when you consider that all of these big companies are run by leaders who talk in similar networks and listen to the same consultants (McKinsey, BCG, etc). I know someone who is going through a McKinsey run structural re-org, that is identical to one they ran (and failed horribly) at a company I was in 8 years ago.

> why did RTO happen at the same time that critical equity/diversity viewpoints were increasingly being discussed at work?

There was a decent lag between the peak of equity nonsense and RTO, plus the evidence is that DEI/Equity/etc hurt workers and disrupt organizing tremendously.

> why did RTO happen despite no evidence that productivity had anything to do with it? (and in fact, lots of evidence that it made employees more productive!)

Company I was went from 1 quarter talking about the increases in productivity WFH brought to the next quarter town hall talking about RTO for the culture and productivity.

Re: The return-to-the-office trend backfires

#48
This is the culmination of short-term-profit thinking, and I'm shocked people like YC's @paulgraham support RTO.

What's the long term game plan? It's like hotels and taxis resisting uber and airbnb. there will always be the old way of doing things, but people don't want to work from the office unless they have to. You've become the disruptee instead of the disruptor at that point.

I've been both productive and unproductive while WFH as well as in the office. In either case it was a product of managerial decisions.

I think they expected people to "just be productive" on their own, and then they install surveillance crap on their devices, measure bullshit and deduce RTO isn't needed.

The older way of defining a couple of performance indicator metrics and using that to mange people no longer works, RTO or not. So now, most managers have resorted to a "vibes-based" management technique, where the numbers can be made to mean whatever you want them to mean, so long as the vibe feels right.

So if two people are just as unproductive, but you turn on one of their camera and see a person working from their bed in their pajamas, the vibe will such, so RTO makes sense in their mind.

I don't think RTO will backfire any time too soon, but in the long term, the US has bigger problems in terms a decline as a nation. But if we overcome that somehow, there really is only one game in town: competition.

Can your company be competitive while implementing RTO? Your competition that figures out how to make their people happy and WFH will beat you. not only that, they'll pay their people less money for that privilege.

Technology infrastructure is still a growing thing in most of the world, but i suspect in a decade or so, WFH would be ideal for most humans in the world.

I also speculate that remote-controlled automated things will become very popular. not just waymo support driving the care remotely as needed, but even things like janitors and manual labor jobs could be done via robots controlled remotely.

For office work, it requires a different style of management, in a generation the older people too used to office work will be out of the workforce, but that transition will mean companies with a younger management workforce (who gets paid a lot less typically) will have a competitive advantage.

Teams not performing well with WFH -- with a millennial or younger manager would be a real shocker to me.

Re: The return-to-the-office trend backfires

#50
post #14
post #5

This is interesting because it does not jibe at all with the people I know and how productive they are. The friends I know working big tech hybrid jobs work maybe 25 hours in a good week, whereas the friends I know in office 4/5 days a week are easily at double that. I'd imagine there are some confounding variables here. I wonder if a lot of those hybrid companies driving high revenue growth are just profit machines…

Do they work or is that just their at the office?

Same question applies at home. Are you working, or just logged in to Slack/Teams (or whatever) and available if it pings?

I work from home quite a bit, but I'm expected to be available and working during business hours. So other than not commuting to the office, it's not a huge difference.

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