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How Manpacks boosted their average order size 84% and reduced churn to under 2%

blog.perfectaudience.com

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Re: How Manpacks boosted their average order size 84% and reduced churn to under 2%

#3
> Adding the “snooze” function has helped decrease the churn rate down to just 2%.

> By adding more products and flexibility, the average order size increased by 84%.

This is pretty much all there is in the article about "how" that is so prominently featured in link title.

Re: How Manpacks boosted their average order size 84% and reduced churn to under 2%

#4

Does anybody know how companies like that differentiate themselves from 800 lb gorilla that is Amazon (they do recurring orders)? Disclaimer: I haven't done any subscription/recurring orders, but am genuinely interested

A good friend of mine worked for BirchBox, a subscription beauty service for women and men (Birchbox men), as an intern last summer. From what she told me, the work they did to create a community around the service helps the company beat out gorillas such as Amazon. For instance, people will record themselves opening their Birchbox order and post it on Youtube (do a Youtube search, the top unboxing I get has 57,996 views). I think Manpacks also plays to the community, as evident by them tweeting with the fellow who wanted safety razors.

Re: How Manpacks boosted their average order size 84% and reduced churn to under 2%

#6

Does anybody know how companies like that differentiate themselves from 800 lb gorilla that is Amazon (they do recurring orders)? Disclaimer: I haven't done any subscription/recurring orders, but am genuinely interested

I would think that the focus is the differentiation.

Re: How Manpacks boosted their average order size 84% and reduced churn to under 2%

#9

I've always wanted to get onboard with the Manpacks but it's hard to justify $10/shirt when I can get a 5-pack of the same kind on Amazon for $18.

You're paying to outsource the obligation to remember to order shirts.

Shirts are a little different, but I use it for stuff like razor blades that are consumable.

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