This is a major challenge to Microsoft. A 13-inch Surface Laptop costs $899 [1], that's 50% more than an equivalent MacBook! And even at that higher price the Surface Laptop doesn't have a good screen: it uses 150% scaling (as opposed to the ideal 200%) which means you have subtle display artifacts. Other than Microsoft nobody even makes decent laptops in the Windows world. I am typing this on an Lenovo Yoga, it has…
The surface laptop is a competitor to the MacBook Air, the cheaper Surface Laptop Go was the low cost attempt from MS. Also, there are plenty of good laptops from HP, Asus, Lenovo, Acer, and others, the market is not that dire.
I think the Surface is as close to great as you can get. I'm not saying that I know the whole market of laptops, you probably know better. But the Surface is pretty good, which is weird because it seems like Microsoft isn't really focusing on it or even backing away from it.
I agree with the parent, that Macbooks are way ahead in terms of usability, polish and charm for a laptop. And the performance is outright stellar.