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Osaka: Kansai Airport proud to have never lost single piece of luggage (2024)

japannews.yomiuri.co.jp

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Re: Osaka: Kansai Airport proud to have never lost single piece of luggage (2024)

#31

Post by rectang »

ToucanLoucan wrote: post #28
afavour wrote: post #20

Earlier quoted context omitted.

I think it also highlights something: better things are possible. Zero lost suitcases doesn't require magic to achieve. It just requires enough workers or enough time to make sure each worker is able to do their job successfully. Unfortunately financial and time constraints mean that very often there aren't enough workers or enough time, and some passengers suffer.

Oh why even mention time constraints, we all know damn well it's financial. Every corp on the face of the earth is constantly cost-cutting everything to the bone to justify more bonuses and higher executive compensation, while making sure the service or products provided are just barely good enough where people don't stage outright riots. In the sixties, the C-suite earned 21 times what the line worker did. In 2024 i…

We should be spreading our cynicism over both management and customers. There is almost no level of service so terrible that people won't buy cheaper airline tickets. Let alone losing luggage, you could dial up the risk of death and people would still buy the cheaper tickets.

Re: Osaka: Kansai Airport proud to have never lost single piece of luggage (2024)

#32

Post by adrian_b »

lysace wrote: post #15

I once flew with ANA to Tokyo/Haneda in First with a rewards-paid ticket for crazy cheap. When I got there and picked up my luggage there was a tag on it, asking me to go to some specific desk. I did. The luggage was a bit janky, but that happens. They very seriously apologized for breaking my bag. They asked me how much it had cost. I said "around $40, it was just something cheap". A minute later I was sort of cerem…

In Europe, the airlines have broken my checked baggage about 3 times, in places like Vienna, and those had been reasonably solid suitcases.

Obviously, nobody ever offered a compensation.

There is no wonder that such things happen, because at many airports I have seen how the baggage handlers throw the baggage through the air into the vehicles that carry the baggage to the airplanes, even over a distance of a few meters, instead of depositing it gently into the vehicle. Therefore I never put anything fragile in a checked baggage.

Re: Osaka: Kansai Airport proud to have never lost single piece of luggage (2024)

#33

Post by lilytweed »

sparkie wrote: post #14

My luggage was missing when I landed at KIX. But it wasn't the airport's fault - my luggage was still in Amsterdam. Arrived <24 hours later and they delivered it to my hotel in Osaka.

I once had SAS lose my luggage on a direct flight from Copenhagen to Tokyo Haneda. I was sure that such a thing was impossible, but I learned an important lesson that day.

Re: Osaka: Kansai Airport proud to have never lost single piece of luggage (2024)

#34

Post by afavour »

rectang wrote: post #31
ToucanLoucan wrote: post #28

Earlier quoted context omitted.

Oh why even mention time constraints, we all know damn well it's financial. Every corp on the face of the earth is constantly cost-cutting everything to the bone to justify more bonuses and higher executive compensation, while making sure the service or products provided are just barely good enough where people don't stage outright riots. In the sixties, the C-suite earned 21 times what the line worker did. In 2024 i…

We should be spreading our cynicism over both management and customers. There is almost no level of service so terrible that people won't buy cheaper airline tickets. Let alone losing luggage, you could dial up the risk of death and people would still buy the cheaper tickets.

There's also something about the collapse in civility. Or... something. If you asked a plane full of passengers if they'd be happy to get their suitcase 5 minutes earlier even though it meant someone else lost theirs a lot of them would say yes.

Re: Osaka: Kansai Airport proud to have never lost single piece of luggage (2024)

#35

Post by bombcar »

rectang wrote: post #31
ToucanLoucan wrote: post #28

Earlier quoted context omitted.

Oh why even mention time constraints, we all know damn well it's financial. Every corp on the face of the earth is constantly cost-cutting everything to the bone to justify more bonuses and higher executive compensation, while making sure the service or products provided are just barely good enough where people don't stage outright riots. In the sixties, the C-suite earned 21 times what the line worker did. In 2024 i…

We should be spreading our cynicism over both management and customers. There is almost no level of service so terrible that people won't buy cheaper airline tickets. Let alone losing luggage, you could dial up the risk of death and people would still buy the cheaper tickets.

We need shame, really, societal shame that we inflict on those who have to take government benefits, perhaps. Flying an airline that's known to treat their employees like shit should cause the people at the cocktail to look at you strange.

(We kind of have something like this in that shopping at Costco is considered "good" but lots of people won't admit they shop at Walmart - I'm sure they'll be bankrupt soon given how many people don't shop there!)

Re: Osaka: Kansai Airport proud to have never lost single piece of luggage (2024)

#36

Post by bombcar »

ghaff wrote: post #11
EuanReid wrote: post #5

Headline's a bit misleading. They've never permanently lost a bag, and well done to them for that, but they've certainly lost them for periods of time. Just eventually found them.

Permanent losses are pretty uncommon in general. Good for them for minimizing but having bags on the next flight or delayed for a couple/three days is way more common. Probably would have to be stolen which is rare, especially in Japan, I assume or end up in some weird location without a scan. Was flying into Narita once and I had checked luggage in part because I was carrying an award for a Japanese customer. I was…

Most of the "permanent losses" are because the passenger gives up or doesn't care terribly much - hence all the luggage at the airline outlet stores.

Most airlines do eventually find the bag, and if you kept in touch they'll usually even get it to where you are, even if you've since returned.

Re: Osaka: Kansai Airport proud to have never lost single piece of luggage (2024)

#38

Post by jama211 »

ToucanLoucan wrote: post #28
afavour wrote: post #20

Earlier quoted context omitted.

I think it also highlights something: better things are possible. Zero lost suitcases doesn't require magic to achieve. It just requires enough workers or enough time to make sure each worker is able to do their job successfully. Unfortunately financial and time constraints mean that very often there aren't enough workers or enough time, and some passengers suffer.

Oh why even mention time constraints, we all know damn well it's financial. Every corp on the face of the earth is constantly cost-cutting everything to the bone to justify more bonuses and higher executive compensation, while making sure the service or products provided are just barely good enough where people don't stage outright riots. In the sixties, the C-suite earned 21 times what the line worker did. In 2024 i…

Well not every one on the face of this earth as that’s where Kansai airport is located. It happens a lot in America and other places too but not everywhere

Re: Osaka: Kansai Airport proud to have never lost single piece of luggage (2024)

#39

Post by moufestaphio »

ghaff wrote: post #18
moufestaphio wrote: post #12

Earlier quoted context omitted.

yeah, I've seen this being tossed around, but they definitely lost MY BAGS. Eventually I got them, but they were lost for 5 days or so.

And that's not a permanent loss. It may screw up your trip to a greater or lesser degree but I try to build in buffers at least for a shorter delay when I can. I have also had a few multi-day delays--on of which just caught my guided hiking trip with like an hour to spare. And I had already bought a new duffle bag worth of stuff as best I could.

I know it's not permanent. I'm just agreeing with OP that this is misleading.

Re: Osaka: Kansai Airport proud to have never lost single piece of luggage (2024)

#40

Post by kseniamorph »

Visited Kansai recently and a few things stood out. Passport control was fully automated: just scanned and walked through. Security flagged something in my bag and resolved it really fast without slowing down the line. It's a small thing, but it's the kind of operational detail that makes a real difference. My travel experience has never been smoother. Makes me wonder why more airports don't get this right.
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