Major European payment processor can't send email to Google Workspace users
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Re: Major European payment processor can't send email to Google Workspace users
#2Do you want to enable receiving email for viva.com? sign up for VibeCodedSAAS for E49.99/month
Re: Major European payment processor can't send email to Google Workspace users
#3[flagged]
Re: Major European payment processor can't send email to Google Workspace users
#4Do you want to enable receiving email for viva.com? sign up for VibeCodedSAAS for E49.99/month
Just did! My mac mini got pwned though and I wish I didnt give it SMTP accesss… sigh
I just hope my OpenClaw skills registry doesnt have malware anymore. I sure trust my supply chain of vibecoded software!
Re: Major European payment processor can't send email to Google Workspace users
#5> Their support team's response to my detailed bug report: "your account has a verified email, so there's no problem."
Sadly I doubt their system is xkcd806 compatible ether.
This isn't an engineering problem, it's an ITIL problem. To be fair 99% of these complaints will be dealt with by the flow chart. Sadly people on the front line are either not knowledgable enough or not empowered enough to bust out of that straightjacket.
Re: Major European payment processor can't send email to Google Workspace users
#6The specific bug is annoying, but that there's no way to report such a thing is an exact hallmark of our current corposphere.
Re: Major European payment processor can't send email to Google Workspace users
#7Might want to consider Adyen, which should support IRIS, the Greek instant payment system.
Re: Major European payment processor can't send email to Google Workspace users
#8[flagged]
It does seem unlikely that there are no customers on google workspace who have tried to use viva. I don't do payment processing, and my email is via zoho, so I've no idea how large either of those groups are.
I wonder what google workspace support said.
Re: Major European payment processor can't send email to Google Workspace users
#9> Viva.com's outgoing verification emails lack a Message-ID header, a requirement that has been part of the Internet Message Format specification (RFC 5322) since 2008
> ...
> `Message-ID` is one of the most basic required headers in email.
Section 3.6. of the RFC in question (https://www.rfc-editor.org/rfc/rfc5322.html) says:
+----------------+--------+------------+----------------------------+
| Field | Min | Max number | Notes |
| | number | | |
+----------------+--------+------------+----------------------------+
| | | | |
|/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/
... bla bla bla ...
/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/|
| message-id | 0* | 1 | SHOULD be present - see |
| | | | 3.6.4 |
|/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/
... more bla bla ...
/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/|
| optional-field | 0 | unlimited | |
+----------------+--------+------------+----------------------------+
... every message SHOULD have a "Message-ID:" field.
Re: Major European payment processor can't send email to Google Workspace users
#10With fintech that surprises me not the slightest bit. Financial institutions are filled to the brim with unbelievably incompetent people. A large part of it is probably willful ignorance, too. It's often truly staggering that a financial company I interact with in day to day live is even able to exist. That's until I remember that all the others are just as incompetent.
"Major European Payment Processor" really just translates to "Major European Incompetence Center".