I've been on the other side of this as a PM, and it's tough because you can't always say what you want to, which is roughly: This product is used by a lot of users with a range of use cases. I understand this change has made it worse for you, and I'm genuinely sorry about that, but I'm making decisions with much more information than you have and many more stakeholders than just you. > What majority? The change just…
I know product managers in particular hate it but, especially with professional software, when you gave lots of users you have to make things configurable and live with maintaining the complexity. The alternatives are alienating users or dumbing down the software, both of which are worse for any serious professional product.
> The alternatives are alienating users or dumbing down the software, both of which are worse for any serious professional product.
I disagree that this is universally true. Alienating users is very frequently the right call. The alienated users never feel that way, but it's precisely the job of the PM to understand which users they want to build the product for and which ones they don't. You have to be fine alienating the latter group.