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My experience with WPEngine

chester.id.au

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Re: My experience with WPEngine

#21

Post by gozmike »

My experience with WPEngine : Jason Cohen saved my ass.

We went live on a WebbyNode VPS, thought we had configured our system well and suddenly we hit the top spot on HN. The server was on fire and Jason personally showed up and worked on migrating our site over.

Your configuration may have posed problems, you may have had what seems like a shitty support experience, but this public bashing doesn't help anyone in the startup community and reads as if it's motivated by emotions rather than a real problem-focussed attitude.

Give these guys a break and work with them one on one to find a solution to your problems. I'm SURE they'll move mountains to make you happy because that's in the team's DNA.

Re: My experience with WPEngine

#24

Post by millennia »

alexandros wrote: post #4

For all who are thinking about moving to WPEngine: Your staging server does not use WPE's caching technology, which your production server will use. WPE will not give you details on how their secret-sauce caching works. This means that things that work on staging will break on production. WPE also refuse to turn off their caching on production, but also refuse to turn ON their caching on your staging server. This mea…

To be fair, any WP hosting company is going to run into issues with non-standard installs, and they're not going to be able to accommodate any setup. If you have a customised WP install, it might not work on this sort of provider, they're optimising for speed, not dealing with, and they probably don't want the headache of trying to support any plugins or modifications that you might bring to WP.

It would make sense for them to offer a dev plan with every production plan though, and let you upload your site, and serve it to a limited no of people as a testing ground. Given their 'Power Tools for Power Users' stuff on their website, they really should consider at least offering staging servers for testing.

I guess at present they're just not a good setup for developers trying to modify WP, and are instead trying to capture the market for hardened WP hosting for mostly vanilla installs.

Re: My experience with WPEngine

#25

Post by jacques_chester »

gozmike wrote: post #21

My experience with WPEngine : Jason Cohen saved my ass. We went live on a WebbyNode VPS, thought we had configured our system well and suddenly we hit the top spot on HN. The server was on fire and Jason personally showed up and worked on migrating our site over. Your configuration may have posed problems, you may have had what seems like a shitty support experience, but this public bashing doesn't help anyone in the…

I worked "one on one" with them for weeks.

Weeks.

They did not move mountains. It was a parade of apathy. As soon as they could flick pass me to WebSiteMovers, they did.

Your positive experience is every bit an emotional one as my negative experience was.

Re: My experience with WPEngine

#26

Post by jacques_chester »

millennia wrote: post #24
alexandros wrote: post #4

For all who are thinking about moving to WPEngine: Your staging server does not use WPE's caching technology, which your production server will use. WPE will not give you details on how their secret-sauce caching works. This means that things that work on staging will break on production. WPE also refuse to turn off their caching on production, but also refuse to turn ON their caching on your staging server. This mea…

To be fair, any WP hosting company is going to run into issues with non-standard installs, and they're not going to be able to accommodate any setup. If you have a customised WP install, it might not work on this sort of provider, they're optimising for speed, not dealing with, and they probably don't want the headache of trying to support any plugins or modifications that you might bring to WP. It would make sense f…

Multisite has been part of the base Wordpress install since 3.0.

Re: My experience with WPEngine

#27

Post by robgough »

gozmike wrote: post #21

My experience with WPEngine : Jason Cohen saved my ass. We went live on a WebbyNode VPS, thought we had configured our system well and suddenly we hit the top spot on HN. The server was on fire and Jason personally showed up and worked on migrating our site over. Your configuration may have posed problems, you may have had what seems like a shitty support experience, but this public bashing doesn't help anyone in the…

    Give these guys a break and work with them one on one to find a solution to your problems.
In the article it sounds like instead of them trying to work one-on-one to fix the problems, they just outsourced it to a digital removal firm. If that's the response he got, in what way would you expect the OP to be able to work with them one-on-one?

Re: My experience with WPEngine

#28

Post by [deleted] »

gozmike wrote: post #21

My experience with WPEngine : Jason Cohen saved my ass. We went live on a WebbyNode VPS, thought we had configured our system well and suddenly we hit the top spot on HN. The server was on fire and Jason personally showed up and worked on migrating our site over. Your configuration may have posed problems, you may have had what seems like a shitty support experience, but this public bashing doesn't help anyone in the…

[deleted]

Re: My experience with WPEngine

#29

Post by mgkimsal »

millennia wrote: post #24
alexandros wrote: post #4

For all who are thinking about moving to WPEngine: Your staging server does not use WPE's caching technology, which your production server will use. WPE will not give you details on how their secret-sauce caching works. This means that things that work on staging will break on production. WPE also refuse to turn off their caching on production, but also refuse to turn ON their caching on your staging server. This mea…

To be fair, any WP hosting company is going to run into issues with non-standard installs, and they're not going to be able to accommodate any setup. If you have a customised WP install, it might not work on this sort of provider, they're optimising for speed, not dealing with, and they probably don't want the headache of trying to support any plugins or modifications that you might bring to WP. It would make sense f…

"and are instead trying to capture the market for hardened WP hosting for mostly vanilla installs."

I don't know of any large WP installs that would need the benefit of outsourced WP hosting/experts that use 'vanilla installs'. They may exist, but I can't imagine they're a large portion of the market. Perhaps my scope of experience is too narrow in this respect?

Re: My experience with WPEngine

#30

Post by aneth4 »

jacques_chester wrote: post #3

Of all the things I've ever written on the blog (and ok, most of the earlier stuff is as tedious as watching the guy who watches the grass grow), it's sorta sad that only the one with the sensationalist title has ever made the front page at HN. So, while I'm here, go look at my very nice bloggers. I regularly submit their stuff. http://ozblogistan.com.au/ Take, for example, this recent extremely intelligent discussio…

"my bloggers"?

How are these blogs related to you?

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