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AI is killing B2B SaaS

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Re: AI is killing B2B SaaS

#51

Post by TheGRS »

bdcravens wrote: post #4
d_watt wrote: post #2

I think one of the interesting things here is that AI doesn't need to be able build B2B SaaS to kill it. So much of the overhead of B2B SaaS companies is thinking about multitenancy, intergrating with many auth providers and mapping those concepts to the program's user system, juggling 100 features when any given customer only needs 10 of them, creating PLG upsell flows to optimize conversions, instrumenting A/B test…

And in many cases, it's 12 features, with 2 of the features not even existing in the big SaaS. I'm pretty sure every developer who has dealt with janky workflows in products like Jira has planned out their own version that fits like a glove, "if only I had more time".

JIRA especially, and I'm always shaking my fist at Atlassian that simple APIs or workflows or reports aren't already included in the tool. I have to pay some other company $10/user/month to get this dumb report your tool should already be able to do?? Insane.

Re: AI is killing B2B SaaS

#53

Post by throw1235435 »

cmiles8 wrote: post #49

“Killing” is a bit strong, but is there a world where folks just vibe code solutions that they would have bought previously? Absolutely and and I think that world is here now. I’ve seen many startups recently were it was like “guys I could vibe code your ‘product’ in the afternoon.” Yes someone needs to look after it etc, but the bar on where companies buy vs build is getting much, much higher. (Insert rant from dev…

A lot of startups/small businesses are like "with AI we can build more than ever". The problem is so can everyone else and capitalism rewards scarcity not value. The bar for startups and small software business has risen quite substantially. I know we are avoiding buying software now where I work if possible unless we previously committed to it (contracts).

Re: AI is killing B2B SaaS

#55

Post by croes »

metalrain wrote: post #50

I see that Software as a Service banked too much on the first S, Software. But really customers want the second S, the Service. When you sell a service, it's opaque, customer don't really care how it is produced. They want things done for them. AI isn't killing SaaS, it's shifting it to second S. Customers don't care how the service is implemented, they care about it's quality, availability, price, etc. Service provi…

> it's quality, availability, price, etc.

Are you sure? Companies still use SharePoint Online, Teams etc.

The F in SharePoint stands for fast

Re: AI is killing B2B SaaS

#56

Post by elevation »

gritspants wrote: post #18
d_watt wrote: post #2

I think one of the interesting things here is that AI doesn't need to be able build B2B SaaS to kill it. So much of the overhead of B2B SaaS companies is thinking about multitenancy, intergrating with many auth providers and mapping those concepts to the program's user system, juggling 100 features when any given customer only needs 10 of them, creating PLG upsell flows to optimize conversions, instrumenting A/B test…

Pretty much. My employer was looking to cut costs and they were spending ~500k a year on a product that does little more than map entra roles/groups to datasets and integrated with a federated query engine through a plugin. Took a couple days to build a replacement. The product had only a few features we needed.

As niche SaaS provider, I'm trying to avoid succumbing to the same fate. The product I built carefully for years would now be within the reach of a senior dev with a couple focused weeks -- if they knew all the requirements. To avoid being overtaken, I'm working to increase my customer's requirements -- getting them hooked on new reports and features I never had time to build before LLMs could do it for me. This makes it less likely for a competitor to be able to afford to quickly replace me.

At the same time, I have no idea what the cost of LLMs usage will be in the future. So I'm working to ensure the architecture stays clean and maintainable for humans in case this kind of tooling becomes untenable.

Re: AI is killing B2B SaaS

#57

Post by throwway120385 »

gritspants wrote: post #18
d_watt wrote: post #2

I think one of the interesting things here is that AI doesn't need to be able build B2B SaaS to kill it. So much of the overhead of B2B SaaS companies is thinking about multitenancy, intergrating with many auth providers and mapping those concepts to the program's user system, juggling 100 features when any given customer only needs 10 of them, creating PLG upsell flows to optimize conversions, instrumenting A/B test…

Pretty much. My employer was looking to cut costs and they were spending ~500k a year on a product that does little more than map entra roles/groups to datasets and integrated with a federated query engine through a plugin. Took a couple days to build a replacement. The product had only a few features we needed.

I've found in the embedded space that people sell lots and lots of products that do everything you could ever want, and the most efficient thing to do is not buy those things and instead find a way to do just the subset of things you care about with your own back-end systems. The upshot of that is that because you're in total control if something goes wrong you can fix it without getting 6 people on a phone call to point fingers at each other.

Re: AI is killing B2B SaaS

#58

Post by manishsharan »

I used to be a big advocate for Salesforce in my organization. And it was really great .. allowing us to deliver new functionality without the usual IT procurement bureaucracy.

Now with cloud maturity and Vibe coders who will get better and cheaper, I think it's possible to replace all the features we use on Salesforce at a fraction of the cost of our Salesforce licensing cost.

Re: AI is killing B2B SaaS

#59

Post by falloutx »

metalrain wrote: post #50

I see that Software as a Service banked too much on the first S, Software. But really customers want the second S, the Service. When you sell a service, it's opaque, customer don't really care how it is produced. They want things done for them. AI isn't killing SaaS, it's shifting it to second S. Customers don't care how the service is implemented, they care about it's quality, availability, price, etc. Service provi…

They didnt, dont make the mistake of thinking Saas companies are just software companies. They are Sales companies who happen to sell software. Companies like Dropbox & Atlassian have long been surpassed in Tech but they live only because they continue selling even when demand was hard to get. Their moat is sales & networking and software has to be just good enough. And other part is service, these companies still have one of best costumer service since the start of early 2010s. You can still get refund on Uber quite easily, but if you try doing that at a regular old school company you would require a prayer and couple of business weeks.
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