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Engage by Mixpanel

mixpanel.com

11–20 of 24 posts

Re: Engage by Mixpanel

#11
This looks pretty great, just one thing I wanted to share is that advanced segmentation and re-marketing in the enterprise email world has been the norm for more than a few years. I used to work at Bronto (one of many enterprise email marketing software companies) and one of our key features was an advanced segmentation/workflow engine to let customers easily set up things like this:

1) Automatically send a 10% off coupon to people 5 days after they put an item in their shopping cart but didn't buy it

2) If they convert from that coupon and buy what they initially planned to buy 5 days ago we add them to a list of "win-back buyers"

3) If they convert from that coupon and add additional items we add them to a list of "win-back buyers plus"

4) Wait 3 days and then kick-off a multi-month custom email marketing campaign with various deals, offers and products tailored to what they've bought in the past, their average purchase price, geographic location, sex, age and any of dozens of other metrics we'd have for that user

5) Ask if they want to opt-in to coupons via SMS, send those coupons out the next time they log into the e-commerce website, browsing around before purchase

...and it just goes on from there. This type of long-term marketing/re-marketing, segmentation and advanced campaign management is precisely what email marketers do every day. Most people running email marketing campaigns for ecommerce and brick-and-mortar retailers have been doing customer lifecycle management across various channels (email, direct mail, online advertising, social and more) for awhile and they're very good at it. When you get an email in your inbox from a big retailer you've shopped at before, you may not know why you got the email but there's a good chance you were targeted via specific segmentation and targeting engines across over a dozen datapoints about your past behavior.

And one scary thing most people may not be aware of is that at the very high-end of enterprise email marketing systems, they have "data augmentation" features so that if you only know someone's email address you can pay other companies to give you the rest of their marketing profile, like name, address, age, ethnicity, purchasing behavior (like when you scan VIP cards at supermarkets or use gift cards), and even your full credit profile including credit scores, credit card types, previous addresses, loans you have, what type of car you drive, how big your mortgage is, etc. In fact, CheetahMail, which is the Rolls Royce of email marketing software used by all the largest companies in the world, is actually owned by Experian the company that has all your credit information. http://www.experian.com/cheetahmail/index.html

Re: Engage by Mixpanel

#12

Wow... this is EXACTLY( http://news.ycombinator.com/item?id=4177548 ) the thing I have been planning to work on in the last 4/5 months... Time to think of something else... I hope they will make a good job, I like Mixpanel.

Entry(or Discovery) of a player into the market essentially validates your concept and is a proof that their is a demand for your product in the market. Nothing around is perfect and there is always room for improvement ;)

A Competitive Density Matrix(http://www.khaitan.org/blog/2010/10/competitive-density-matr...) to size up your product against competitors will help.

Re: Engage by Mixpanel

#13

This looks pretty great, just one thing I wanted to share is that advanced segmentation and re-marketing in the enterprise email world has been the norm for more than a few years. I used to work at Bronto (one of many enterprise email marketing software companies) and one of our key features was an advanced segmentation/workflow engine to let customers easily set up things like this: 1) Automatically send a 10% off c…

A friend of mine founded a company that does email augmentation. Went from zero to acquisition in a year. Data is valuable.

Re: Engage by Mixpanel

#14
Very nice - I've been following Mixpanel closely for a few months and like what they have done so far. While mobile analytics, customer engagement and retention calculation is very hot nowadays, technology is in its infancy (as opposed to web analytics).

FYI - Countly (http://count.ly) is a real-time mobile analytics platform which is open source, which makes it possible to install it on your servers. It can track events (eg ARPU, revenues, levels passed etc), together with any data that can be collected from iOS & Android devices.

I'm pretty sure we have many things to learn from each other, and come up with a standard definition of how to track mobile devices and a consistent terminology - which is something lacking. There are also unsolved issues like how to import and export data, to migrate from one provider to another.

Wish you best of luck! :)

Re: Engage by Mixpanel

#15

Wow... this is EXACTLY( http://news.ycombinator.com/item?id=4177548 ) the thing I have been planning to work on in the last 4/5 months... Time to think of something else... I hope they will make a good job, I like Mixpanel.

Duiker101, connect with us at http://www.apptegic.com. We are working on this problem as well. Let's talk about how we could work on it together. There is plenty of room for differentiation from Mixpanel.

Re: Engage by Mixpanel

#17

This looks pretty great, just one thing I wanted to share is that advanced segmentation and re-marketing in the enterprise email world has been the norm for more than a few years. I used to work at Bronto (one of many enterprise email marketing software companies) and one of our key features was an advanced segmentation/workflow engine to let customers easily set up things like this: 1) Automatically send a 10% off c…

How well do the 'text message after login' coupons convert?

Re: Engage by Mixpanel

#18

This looks pretty great, just one thing I wanted to share is that advanced segmentation and re-marketing in the enterprise email world has been the norm for more than a few years. I used to work at Bronto (one of many enterprise email marketing software companies) and one of our key features was an advanced segmentation/workflow engine to let customers easily set up things like this: 1) Automatically send a 10% off c…

How well do the 'text message after login' coupons convert?

Extremely well. People who are users of your service enough to trust you with their mobile number are typically avid shoppers. (My experience is only with e-commerce sites in this context.)

Re: Engage by Mixpanel

#19

Earlier quoted context omitted.

How well do the 'text message after login' coupons convert?

Extremely well. People who are users of your service enough to trust you with their mobile number are typically avid shoppers. (My experience is only with e-commerce sites in this context.)

Are the coupons that you text typically time sensitive?

Re: Engage by Mixpanel

#20
post #16

Intercom is a company specifically focused on user visualization, communication, and engagement. Worth noting for anyone interested in this product who isn't a current Mixpanel user. https://www.intercom.io/

We use intercom and have been very happy with it. I must admit though being able to combine those features with the power of mixpanel is intriguing.
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