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eBay explicitly bans AI "buy for me" agents in user agreement update

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11–20 of 363 posts

Re: eBay explicitly bans AI "buy for me" agents in user agreement update

#11
post #3

not the User Agreement! Impossible to enforce, they can read browser windows and pass captchas

Probably less about direct enforcement, more about after the fact. Ebay doesn't want to deal with charge backs for hallucinate purchases

Yeah, they're hedging against "AI purchases". eBay has already been dealing with automated/bots for years.

Re: eBay explicitly bans AI "buy for me" agents in user agreement update

#13
post #3

not the User Agreement! Impossible to enforce, they can read browser windows and pass captchas

Probably less about direct enforcement, more about after the fact. Ebay doesn't want to deal with charge backs for hallucinate purchases

> Ebay doesn't want to deal with charge backs for hallucinate purchases

A charge back doesn’t mean buyer always wins. Imagine if credit card companies also pass a rule - “LLM or AI purchases are non-refundable”.

On a different note - once I tried to cancel an eBay order within a minute, both eBay and seller declined. It’s so fked up with them.

Re: eBay explicitly bans AI "buy for me" agents in user agreement update

#15
post #3

not the User Agreement! Impossible to enforce, they can read browser windows and pass captchas

> Impossible to enforce

Maybe, but a policy's or law's validity or importance are not contingent on them being enforceable.

Re: eBay explicitly bans AI "buy for me" agents in user agreement update

#16

LLM-initiated purchases probably rack up chargebacks, support calls, etc for mistakes the LLM makes. I'm not surprised they want to limit it.

More likely, they want to be the exclusive provider of LLMs that can purchase off of eBay, or at least charge for API access.

They may have an inkling that the big LLM companies will want to pay for future/past data... I imagine either Google or OpenAI has something predictive and shopping-related in the books.

Re: eBay explicitly bans AI "buy for me" agents in user agreement update

#17
post #12

So scraping bots and “buy for me” bots are bad, but the incredibly annoying sniping bots are OK? That sure feels like a double standard.

I think AI is going to level the playing field with all these bots that have been used for things like this (including scalpers for those low supply/high demand items), and retailers will (hopefully) have no choice but to address the issue once everyone starts to use/abuse them.

I can only hope.

Re: eBay explicitly bans AI "buy for me" agents in user agreement update

#19
post #8

LLM-initiated purchases probably rack up chargebacks, support calls, etc for mistakes the LLM makes. I'm not surprised they want to limit it.

I might be out of the loop, but are agents actually out there buying stuff from "unwilling" vendors at any significant scale? I thought that was still mostly limited to opt-in partnerships with retailers. Still, eBay might be anticipating the issues you mentioned and trying to get ahead of them.

Not commonly known (I work in this space), but yes.

Agents are being used to automate things like non-cash account balance arbitrage, stacking and abusing marketing promotions, triangulated purchasing schemes, and purchase-refund arbitrage schemes at an increasingly large scale.

Re: eBay explicitly bans AI "buy for me" agents in user agreement update

#20
What is the use case for LLM agent shoppers? I can't imagine delegating the purchase of a used item to an AI (I'd be okay with AI identifying the best deals for me to review). This must be something for people who are doing something at scale like flipping items on Ebay or drop shipping.

I imagine this type of automation existed before LLM agents came along - what do they add? Is it just the ability to evaluate the product description? Item quality is already listed as a categorical variable.

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