Earlier quoted context omitted.
I think they're just saying the GPL doesn't really cover consumer/distributor (dis)agreements, it only covers copyright. While the spirit of the GPL is user-first, it still has to be realized within the confines of copyright law. Even though many people might conflate the spiritual goal and the legal agreement, it doesn't grant "users" any extraordinary legal powers. It's not illegal to not honor written offers, it's…
That's not what they're saying. On the shelves are three insulin pumps: one with a 5-year warranty, one at a bargain barrel price that comes with no warranty, and one accompanied by a written offer allowing you to obtain the source code (and, subject to the terms of the GPL, prepare your own derivative works) at no additional charge any time within the next three years. Weighing your options, you go with pump #3. You…
This is not only possible but also prudent for a device which can also kill you.