51–60 of 129 posts
Earlier quoted context omitted.
you actually answer unknown callers?
Yes. Sometimes it's a legit call. Not often, though. Example of legit calls: the pizza delivery guy decided to call my phone instead of ringing the bell, for whatever reason.
Earlier quoted context omitted.
you actually answer unknown callers?
Yes. I own a business.
No, it does not cost over thirty dollars to allow someone accused to call their loved ones. We pay taxes. I want my government to use the taxes and provide these calls for free.
The baseline configurations all note Is that really where SOTA is right now?
I've generally observed latency of 500ms to 1s with modern LLM-based voice agents making real calls. That's good enough to have real conversations. I attended VAPI Con earlier this year, and a lot of the discussion centered on how interruptions and turn detection are the next frontier in making voice agents smoother conversationalists. Knowing when to speak is a hard problem even for humans, but when you listen to a…
The baseline configurations all note Is that really where SOTA is right now?
How does their golden nature not dissuade these concerns for you?
The baseline configurations all note Is that really where SOTA is right now?
What is the application of this that makes anything better for anyone? All I can think of is more spammers, scammers, horrible customer support lines.
What is the application of this that makes anything better for anyone? All I can think of is more spammers, scammers, horrible customer support lines.
Good customer support lines? Is there a reason why it can't provide good support. I often use chatgpt's voice function.
If you really believe that the support can be good, then use a robotic text to speech, don't pretend it's a human. And make it clear to users that they are talking to a human, phone is a protocol that has the semantic that you speak to a human. Use something else.
The bottom line is that you have clients that registered under the belief that they could call a phone number and speak to a human, businesses are performing a short-term switcheroo at the expense of their clients, it's a scam.
What is the application of this that makes anything better for anyone? All I can think of is more spammers, scammers, horrible customer support lines.
Good customer support lines? Is there a reason why it can't provide good support. I often use chatgpt's voice function.
Earlier quoted context omitted.
Im in this business, and used to think the same. It turns out this is a minority of callers. Some examples: - a client were working does advertising in TV commercials, and a few percent of their calls is people trying to cancel their TV subscriptions, even though they are in healthcare - in the troubleshooting flow for a client with a physical product, 40% of calls are resolved after the “did you try turning it off a…
(reposting because something ate your newlines, I've added comments in line) Im in this business, and used to think the same. It turns out this is a minority of callers. Some examples: - a client were working does advertising in TV commercials, and a few percent of their calls is people trying to cancel their TV subscriptions, even though they are in healthcare I guess these are probably desperate people who are tryi…
The baseline configurations all note Is that really where SOTA is right now?
I've generally observed latency of 500ms to 1s with modern LLM-based voice agents making real calls. That's good enough to have real conversations. I attended VAPI Con earlier this year, and a lot of the discussion centered on how interruptions and turn detection are the next frontier in making voice agents smoother conversationalists. Knowing when to speak is a hard problem even for humans, but when you listen to a…