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Asterisk AI Voice Agent

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Re: Asterisk AI Voice Agent

#11

Post by kwindla »

nextworddev wrote: post #4

Can I connect this to Twilio

One easy way to build voice agents and connect them to Twilio is the Pipecat open source framework. Pipecat supports a wide variety of network transports, including the Twilio MediaStream WebSocket protocol so you don't have to bounce through a SIP server. Here's a getting started doc.[1]

(If you do need SIP, this Asterisk project looks really great.)

Pipecat has 90 or so integrations with all the models/services people use for voice AI these days. NVIDIA, AWS, all the foundation labs, all the voice AI labs, most of the video AI labs, and lots of other people use/contribute to Pipecat. And there's lots of interesting stuff in the ecosystem, like the open source, open data, open training code Smart Turn audio turn detection model [2], and the Pipecat Flows state machine library [3].

[1] - https://docs.pipecat.ai/guides/telephony/twilio-websockets [2] - https://github.com/pipecat-ai/pipecat-flows/ [3] - https://github.com/pipecat-ai/smart-turn

Disclaimer: I spend a lot of my time working on Pipecat. Also writing about both voice AI in general and Pipecat in particular. For example: https://voiceaiandvoiceagents.com/

Re: Asterisk AI Voice Agent

#12

Post by userbinator »

VladVladikoff wrote: post #6
johnebgd wrote: post #2

I welcome the spam calls from our asterisk overlords.

I’m honestly surprised it hasn’t been more prevalent yet. I still get call centre type spam calls where you can hear all the background noise of the rest of the call centre.

Is the background noise real, or is it also AI-generated to make you think that it's a human?

Re: Asterisk AI Voice Agent

#13

Post by tartoran »

9x39 wrote: post #8
krater23 wrote: post #3

Please don't. I had a talk with a shitty AI bot on a Fedex line. It's absolute crap. Just give me a 'Type 1 for x, type 2 for y'. Then I don't need to guess what are the possibilities.

One problem is once you’re in deep building a phone IVR workflow beyond X or Y (yes, these are intentional), callers don’t care about some deep and featured input menu. They just mash 0 or pick a random option and demand a human finish the job and transfer them - understandably. When you’re committed to phone intent complexity (hell), the AI assisted options are sort of less bad since you don’t have to explain the me…

What if the goal is to keep gaslighting you until you give up your demands?

Re: Asterisk AI Voice Agent

#14

Post by tartoran »

userbinator wrote: post #12
VladVladikoff wrote: post #6

Earlier quoted context omitted.

I’m honestly surprised it hasn’t been more prevalent yet. I still get call centre type spam calls where you can hear all the background noise of the rest of the call centre.

Is the background noise real, or is it also AI-generated to make you think that it's a human?

The background noise is a recording for sure, no AI needed, just a background noise audiofile in a loop would do.

Re: Asterisk AI Voice Agent

#18

Post by 9x39 »

tartoran wrote: post #13
9x39 wrote: post #8

Earlier quoted context omitted.

One problem is once you’re in deep building a phone IVR workflow beyond X or Y (yes, these are intentional), callers don’t care about some deep and featured input menu. They just mash 0 or pick a random option and demand a human finish the job and transfer them - understandably. When you’re committed to phone intent complexity (hell), the AI assisted options are sort of less bad since you don’t have to explain the me…

What if the goal is to keep gaslighting you until you give up your demands?

Most voice agents for large companies are a calculated game to deter customers from expensive humans as we know, but not always.

Sort of like how Jira can be a streamlined tool or a prison of 50-step workflows, it's all up to the designer.

Re: Asterisk AI Voice Agent

#19

Post by VladVladikoff »

tartoran wrote: post #14
userbinator wrote: post #12

Earlier quoted context omitted.

Is the background noise real, or is it also AI-generated to make you think that it's a human?

The background noise is a recording for sure, no AI needed, just a background noise audiofile in a loop would do.

Why though? It adds nothing positive, it only makes me sure it is a scam call.
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