Earlier quoted context omitted.
I saw a statistic that roughly 10% of the US workforce is in some form of "customer-facing service" role and I just have to wonder how many of those jobs are nearly gone, or already gone. Even if it's a 5% reduction, or 3% over the next decade, that seems catastrophic without a completely new category of jobs to replace them. I haven't talked to a cashier at a grocery store in years. It's all self-checkout. I stayed…
Those who are still employed by my local grocery store don't seem too motivated to do their jobs. It's an unfortunate but foreseeable scenario that expedites the problem where people prefer self-checkout. I wish we'd pump the brakes on efficiency and profit.
This is not legal, executives of publicly traded companies are required to put maximizing shareholder value above all other considerations.