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Apple has locked my Apple ID, and I have no recourse. A plea for help

hey.paris

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Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#501

Post by oidar »

This sucks Paris. What hope does the normal joe have to get a fair shake if you can't even get this resolved? The layers of click through contracts, opaque terms, LLM customer service, un-empowered customer service, and arbitration agreements make this a crazy relationship we get into with big tech. If we have a problem like this, we should be able to talk to a person at the company that can resolve this right without threatening a lawsuit. It's nuts.

I'm curious about the apple's passwords app. Where you able to use it? What about passkeys?

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#502

Post by bobim »

kibwen wrote: post #441
amelius wrote: post #417

Earlier quoted context omitted.

I am surprised that evangelists keep thinking they are safe from the evil of big corporations.

If you don't have root access to your machine, it's not your machine. If you don't have root access to the machine your data is on, it's not your data.

Brillant, I'm stealing it.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#503

Post by 71bw »

franga2000 wrote: post #328
stanac wrote: post #289

Earlier quoted context omitted.

If it was be that simple. In that case I would have to go to the bank for every transaction/payment I want to initiate online. Banking app doesn't work for jailbroken devices. Using PC to access banks website works, but transactions still require 2FA and they don't support any other 2FA flow except the one in the app.

There's always a workaround. There are banks with far less annoying root checking and you can just switch. Many banks allow SMS or a physical authenticator for web banking or 3DS 2FA. There are also many was to bypass root detection. If your main problem is 3DS 2FA for online card payments, get a proxy card.

"you can just switch" and yet then you have to contact X people and change Y contracts that are related to your prior bank account. It is not that simple.

Plus nothing ensures the bank you switch to won't up their "defenses" in a week.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#504

Post by mistercheph »

anildash wrote: post #436
immibis wrote: post #259

Earlier quoted context omitted.

- Don't use Apple. Or Google.

People love to smugly suggest this useless advice like there aren’t literal public services from governments around the world that are being tied to these platforms, let alone the many private companies which gate access to their goods and services behind apps on proprietary devices. To say nothing of the fact that well-adjusted humans need to communicate with friends and family, and many times that also practically…

Someone has to be the stick in the mud, right? I personally enjoy being that guy that doesn’t have a smartphone and causing problems in every government office / institution that assumes everyone has a smartphone, it’s like I’m a pioneer on the frontier :)

E-stim addicts will rationalize their slavery to a small rock in their pocket and sing grand songs about how it’s a curse but they need it. Like all addicts, they are not capable of rationally assessing the utility of the dependence object, and they’ll start carting out all sorts of silly things and gesturing vaguely “See this washing machine? Yep, it needs the rock, that’s why I keep my rock on me and charged at all times”

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#506

Post by cwillu »

flatter wrote: post #495
evanelias wrote: post #460

Earlier quoted context omitted.

[flagged]

Did you even read the article? "The only recent activity on my account was a recent attempt to redeem a $500 Apple Gift Card to pay for my 6TB iCloud+ storage plan" a 6TB plan is $29.99 monthly.. It's not farfetched to assume he purchased a $500 gift card so he could keep the subscription without worrying about it! "The card was purchased from a major brick-and-mortar retailer (Australians, think Woolworths scale; Am…

“Please don't comment on whether someone read an article. "Did you even read the article? It mentions that" can be shortened to "The article mentions that". ” --https://news.ycombinator.com/newsguidelines.html

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#507

Post by 71bw »

duskdozer wrote: post #325
stanac wrote: post #289

Earlier quoted context omitted.

If it was be that simple. In that case I would have to go to the bank for every transaction/payment I want to initiate online. Banking app doesn't work for jailbroken devices. Using PC to access banks website works, but transactions still require 2FA and they don't support any other 2FA flow except the one in the app.

I'm surprised, most banks I've come across force sms or phone-call 2fa only. A rare few allow generic TOTP authenticators, and maybe one or two has an app as an option. And I've only come across one bank that detects and warns for root access. Is there no "jailbreak hide" on ios?

In Poland it's SMS OTPs, bank app (heavily recommended and in some cases enforced by the bank) or additionally paid physical TOTP token devices. And almost all banks throw a hissy fit once you have some sort of vector of root detection left open.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#508

Post by gcr »

shelled wrote: post #297
subscribed wrote: post #197

Earlier quoted context omitted.

I had Amazon close my old, almostt-unused account in Amazon-in-another-country because I dared to add a new payment method. I proved them who I am, that the new payment method (virtual card from a well-known organization) is mine, everything. After lots of back-forth I've been informed their decision is final. I HAVE NOT BREACHED TOS. I wish I has a major law company behind me to force them to admit that. Very happy…

I am in a situation right now where Amazon delivered a fake product. Support suggested they can also try redelivery, and when I asked what if it happens again, they said it should not happen. It happened - fake again. Now the customer support flow is: you upload images of the product (max. three), and the system approves the verification or rejects it, and then you have a way to contact customer care. System rejected…

I had the misfortune of visiting an Amazon Go store. They charged me for items that I never picked.

No option to contest the receipt....until the "would you recommend a friend visit amazon Go" survey popped up. I responded negatively, then the "why?" question had a "My receipt was incorrect" option.

Suddenly I was able to go through the "contest receipt" workflow.

100% completely automated.

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#509

Post by ProllyInfamous »

andy_ppp wrote: post #404
iambateman wrote: post #401

My grandfather’s Apple account was blacklisted too but I was less sympathetic to him because he genuinely sends spam email from his personal account (it’s politically motivated). One day he was bricked from his accounts because he ran afoul of Apple’s ToS. The problem then was I couldn’t feel sure that he hadn’t actually done something which a reasonable person would say should result in account closure. Paris’s case…

There should be a legal right to a clear explanation and a mechanism of appealing these decisions with an external organisation. I think it’s unreasonable to expect that they should be able to delete users this casually with everything that is tied to your devices. You could make it so costs for arbitration could be paid up front by the person appealing and then if the account deletion was deemed wrong the company re…

>arbitration could be paid up front by the person appealing

We need a constitutional amendment that prevents binding arbitration agreements, which removes judicial review from public accessibility.

There absolutely should be a legal right to pursue this through the courts (which require a response from the company, to avoid default judgment).

----

My main PiHole blocks all of *.google.* & *.apple.* for many reasons. My exploration into PiHoles began a decade ago, after Google pulled a similar response-less account termination (without explanation). This left me unable to update a blog (with several million annual impressions), with no recourse [0].

[0] Unlike OP's situation, I was able to download most of my writing/photos, only because they were public-facing (website).

Re: Apple has locked my Apple ID, and I have no recourse. A plea for help

#510

Post by rvnx »

wiseowise wrote: post #465
noitpmeder wrote: post #364

Earlier quoted context omitted.

Obviously you're being facetious, that is not at all what that poster is claiming. While I agree that entering a dark alley shouldn't result in ill effects, if ill effects happen in said dark alley it is still worth the discussion to remind people to stay out of dark alleys in today's day and age (or until the root problem, whatever it is, is improved). Pretending that it is OK to enter dark alleys and forcing blame…

There are 1.5 BILLIONS of iOS users. Is that what you call a dark alley? This is a broad day, city center attack.

So many asslickers of Apple here, blaming the victim when clearly anyone could be the next victim. The same issue with clouds like Google Cloud that can charge you 100k USD tomorrow just because of someone doing a loop of wget on a cdn endpoint.

The real solution is to have a neutral, efficient and formal process under supervision of regulators to have such case escalated and handled.

I already see all the tech-bros coming: “you see it was not an issue, they reinstated the account after you posted” while ignoring there are silent victims.

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