Earlier quoted context omitted.
I had Amazon close my old, almostt-unused account in Amazon-in-another-country because I dared to add a new payment method. I proved them who I am, that the new payment method (virtual card from a well-known organization) is mine, everything. After lots of back-forth I've been informed their decision is final. I HAVE NOT BREACHED TOS. I wish I has a major law company behind me to force them to admit that. Very happy…
I am in a situation right now where Amazon delivered a fake product. Support suggested they can also try redelivery, and when I asked what if it happens again, they said it should not happen. It happened - fake again. Now the customer support flow is: you upload images of the product (max. three), and the system approves the verification or rejects it, and then you have a way to contact customer care. System rejected…
That’s simply the actual cost of living in your jurisdiction.
I don’t think any large retailer or bank on Earth guarantees there will be a viable escalation pathway for all possible combination of scenarios either.
Maybe a very high end private bank but even that’s iffy.