The emojis in the support chat are insane.
Why in the hell were they using "relieved face" after telling OP to say goodbye to their 20yo account and create a new one to "solve" the issue?
It makes me so mad, that's insane!
Apple has locked my Apple ID, and I have no recourse. A plea for help
201–210 of 1001 posts
Re: Apple has locked my Apple ID, and I have no recourse. A plea for help
#202Sounds like something triggered a suspicious activity report. Not sure if it also applies to the likes of Apple but they’re forbidden from revealing any information about what caused it, etc with the customer or anyone.
Re: Apple has locked my Apple ID, and I have no recourse. A plea for help
#203It's just insane that a gift card redemption can trigger this. What's the rationale? It would make more sense if they just locked the person out of redeeming gift cards or something, not the entire account. But reading horror stories like this is is why I only use the very bare minimum of any of these cloud services. Keep local copies of everything. For developer accounts, I always create them under a separate email…
It would make more sense to stop offering gift cards, which make zero financial sense for the consumer, but why stop offering a lucrative product that people buy because they're bad at logic, when you can just shut down accounts and greatly inconvenience people at no cost to you?
Re: Apple has locked my Apple ID, and I have no recourse. A plea for help
#204It's just insane that a gift card redemption can trigger this. What's the rationale? It would make more sense if they just locked the person out of redeeming gift cards or something, not the entire account. But reading horror stories like this is is why I only use the very bare minimum of any of these cloud services. Keep local copies of everything. For developer accounts, I always create them under a separate email…
I had Amazon close my old, almostt-unused account in Amazon-in-another-country because I dared to add a new payment method. I proved them who I am, that the new payment method (virtual card from a well-known organization) is mine, everything. After lots of back-forth I've been informed their decision is final. I HAVE NOT BREACHED TOS. I wish I has a major law company behind me to force them to admit that. Very happy…
Honestly, good riddance. Just abandon that company and everything they touch.
Re: Apple has locked my Apple ID, and I have no recourse. A plea for help
#205Earlier quoted context omitted.
This is why I don't use an os that depends on cloud functionality built into the os for much of its fuctionality. It's really stupid IMHO to depend on a closed system like this to store data.
I don’t think it is stupid but the golden rule is multiple backups. I personally believe 3 backups is the minimum. A physical one and 2 others. Either another physical copy stored at another location to protect against things like fire or 2 cloud backups to prevent situations like this. But I have only ever met one person who did this. His house burned to the ground and lost all data at his house but had back ups at…
It’s pretty silly to rely an OS that you don’t own. Though one can be forgiven if you have basically no other reasonable choice such as on mobile phones.
Re: Apple has locked my Apple ID, and I have no recourse. A plea for help
#206Earlier quoted context omitted.
Well from my view as European working in finance. Handling money for customers to pay (buy apps) likely requires an e money license (not sure about other states). And with this there is lot of things coming, like AML and what not. So disabling the account might be due to regulations required for the e money license. Of course Support should be able to resolve this if proves are given
That doesn't explain why an entire account is shut down, rather than just use of gift cards. Hammer to crack an egg, and just plain lazy/incompetent
It is probably lazy in the sense that they would need more lawyers and more careful ToS. Defending their ability to shut anyone off completely is a lot easier than dealing with lawsuits from customers denied X, denied Y, denied Z in regions A,B,C..
Re: Apple has locked my Apple ID, and I have no recourse. A plea for help
#207Since your money is gone, I would file a complaint here: ACCC (Australian Competition and Consumer Commission): The primary enforcer of gift card laws, ensuring businesses comply with the three-year minimum expiry, clear terms, and fair practices.
It's baffling that gift cards are so popular. You're essentially paying to decrease the value of your own money by restricting its use and adding an expiration date (and handing to someone as a gift as if it's a thoughtful alternative to cash).
An even more egregious case is the corporate credit card. The company dictates its use exclusively for business expenses, yet pushes all the liability onto the employee. The business gets a massive, interest-free credit line with absolutely no risk. The company gets the float, and the employee gets the bill and the potential credit damage if anything goes wrong.
Re: Apple has locked my Apple ID, and I have no recourse. A plea for help
#208I'm not the biggest advocate of the EU DMA, but account and device access is one item we should actually be regulating very heavily, where potential penalties for (suspected) abuse or incompliance must be much more granular than full-on account bans. It's hard to believe EU governments are actually considering mandating iOS and Android as gateways to access government services. It's a level of ignorance that's unfath…
"I'm not a fan of regulating extremely huge companies, except for the way I'd regulate them."
Re: Apple has locked my Apple ID, and I have no recourse. A plea for help
#209It's just insane that a gift card redemption can trigger this. What's the rationale? It would make more sense if they just locked the person out of redeeming gift cards or something, not the entire account. But reading horror stories like this is is why I only use the very bare minimum of any of these cloud services. Keep local copies of everything. For developer accounts, I always create them under a separate email…
It would make more sense to stop offering gift cards, which make zero financial sense for the consumer, but why stop offering a lucrative product that people buy because they're bad at logic, when you can just shut down accounts and greatly inconvenience people at no cost to you?
Gift cards are huge in the B2B business as they are used a lot as gifts from companies to employees.
Re: Apple has locked my Apple ID, and I have no recourse. A plea for help
#210[flagged]
I would love to feel sorry, but seems you’re technically capable of preventing this (unlike most people), just chose “convenience.” Well, this is the downside of “convenience.” If you manage to recover your belongings, I hope you stop preaching around how living in a normal apartment in society is good and everyone should accept the risk of home invasion instead of living in an underground bunker with biometric acces…
So, you think there's either an unsecured apartment or a bunker, huh?
How about: you live in that apartment (your Apple ID), but keep your important stuff somewhere else?
Or do you simply have all your money as cash at home?