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Why Google+ Still Has Huge Potential

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Re: Why Google+ Still Has Huge Potential

#31

Post by Evbn »

jseliger wrote: post #18
mdwrigh2 wrote: post #8

Earlier quoted context omitted.

Nope[1], nor reasonably could they. The cost of doing tech support for 1 billion people is just massive. [1]: https://www.facebook.com/help/?page=220217228006012

I wonder if it would be worthwhile for them to sell support as a service—say, $25 or $29 per support call. I suspect a lot of people who are locked out of their accounts for whatever reason, even temporarily, would pay for this.

Facebook will automatcally send you a password reset link if you mistype your password or sneeze while trying to login. Anyone who gets locked out of their Facebook account is certainly not competent to operate a telephone.

Re: Why Google+ Still Has Huge Potential

#32

Post by Evbn »

michaelpinto wrote: post #11
mdwrigh2 wrote: post #8

Earlier quoted context omitted.

Nope[1], nor reasonably could they. The cost of doing tech support for 1 billion people is just massive. [1]: https://www.facebook.com/help/?page=220217228006012

But think about it: If they're going to get in the business of selling things that may have to change. Also on a meta level they sell ads to big customers which does require a human touch, so if they want to do more of that they'll need more humans. Granted I don't see Facebook opening retail stores like Apple, but at some point my guess is that you need humans. Even Amazon had to buy Zappos...

What are the on about? Amazon had famous customer service and built endless.com before buying Zappos. Zappos main feature is that they price in return shipping as part of the first retail markup.

Re: Why Google+ Still Has Huge Potential

#33

Post by Evbn »

songgao wrote: post #27
capo wrote: post #25

Earlier quoted context omitted.

They've never had a proper picture profile integrated across all services, G+ solves that.

How about Google Profile before the G+? I actually find myself still using G+ in the same way I used Google Profile...

G+ is the overall system that links your Google profile to all your Google services.

It's Google Plus, and it does what the name says, it adds a new layer on top of all of Google.

Re: Why Google+ Still Has Huge Potential

#34

Post by Evbn »

moocow01 wrote: post #24

"At first, it’s just a place to put notes to myself, but I share them so that others can find them too. Once a few people start doing that, or a small team commits to doing it for the good of the team, the game is over. It can’t help but take off" And when one of your team members leaves and pulls your access to their company related content/documentation they've previously placed on Google+ what do you do ???

It is a company controlled G+ domain. More interesting is how Google privacy policies and company data retention policies interact when someone leaves a company.

Re: Why Google+ Still Has Huge Potential

#36

Post by k-mcgrady »

Evbn wrote: post #31
jseliger wrote: post #18

Earlier quoted context omitted.

I wonder if it would be worthwhile for them to sell support as a service—say, $25 or $29 per support call. I suspect a lot of people who are locked out of their accounts for whatever reason, even temporarily, would pay for this.

Facebook will automatcally send you a password reset link if you mistype your password or sneeze while trying to login. Anyone who gets locked out of their Facebook account is certainly not competent to operate a telephone.

I think he means if Facebook locks you out/suspends your accounts, not that you've forgotten your password.

Re: Why Google+ Still Has Huge Potential

#37

Post by lmm »

adgar2 wrote: post #28
darklajid wrote: post #10

Don't hit me. I visit G+ if - some post here links to it (seriously, I have more or less no other source that points to that stuff, and_very_ rarely a search hit leads that way) - I check, in vain usually, on the progress of a CM port for my LG crapphone, because the amazing guy behind most LG ports uses that site. I have a bookmark for his.. uhm.. posts? timeline? feed? People in my non technical and environment don…

Do you use Google+ at an enterprise? If not, you seem to have missed the point of this article.

I don't, but nor do I use GMail or Hangouts at an enterprise (and this is a place that uses Yammer extensively). I would be surprised if many of the kind of enterprises the author is thinking of did, so I don't think the potential the author sees is really there.

Re: Why Google+ Still Has Huge Potential

#38

Post by drhowarddrfine »

I absolutely love G+. I don't use Facebook and never have. The hardest thing I found about using G+ is getting anyone else to use it. It has many more features, is more flexible, and integrates with everything I do (and integrates with everything the people I want to use it does).

EDIT: And this paragraph says exactly explains how I feel:

"Which brings me back to Google+. As a standalone social network — business or personal — I don’t have much use for it, but when it’s sitting there next to Gmail and Hangouts, I just can’t help using it as a company-private blog. At first, it’s just a place to put notes to myself, but I share them so that others can find them too. Once a few people start doing that, or a small team commits to doing it for the good of the team, the game is over. It can’t help but take off."

Re: Why Google+ Still Has Huge Potential

#40

Post by myspy »

michaelpinto wrote: post #3

When Google+ came out I was blown away by just how well designed it was, but then slowly Google ruined it. Andy Hertzfeld created an amazing product, but then Google worked their "magic" just like they did with Blogger and watered down every strong feature like circles. The problem at the end of the day is that Google just doesn't understand "normal people". If you read up on their corporate culture they're filled wi…

I think only people from Google, or related to Google, because they love Android, see potential in it.

I'm from Germany and I know a handful of people who use it, but only because they are Android fans and hate Facebook.

But everyday people give a shit about G+. It offers nothing to make it more interesting to average Joe. I have strong problems to convince people using Twitter. They think its useless too.

Therefore, I don't believe all the positive media about G+. Where are the markets apart from the groups I mentioned above?

And I have to agree about the social IQ. I've read it before, but its good to see it coming back again. Google is a place of engineers. I get that feeling when I use Android or other Google products.

Compare that to iOS, I feel charmed when using it. Using it, is despite all limitations more satisfying, because it feels like a new age. Taking an end to all the negative experiences on a pc.

Android on the other side wants to bring all the experiences you can have on a pc together with new touch/mobile paradigms to make everything happen. But that drags down the whole experience.

Well, from G+ to iOS, to Android. I just wanted to give an example of that social IQ. They need to think about the next thing and start searching for the social life of the next decade. Facebook is the social center of this decade.

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