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Microsoft drops AI sales targets in half after salespeople miss their quotas

arstechnica.com

71–80 of 348 posts

Re: Microsoft drops AI sales targets in half after salespeople miss their quotas

#71

AI agent technology likely isn’t ready for the kind of high-stakes autonomous business work Microsoft is promising. It's unbelievable to me that tech leaders lack the insight to recognize this. So how to explain the current AI mania being widely promoted? I think the best fit explanation is simple con artistry. They know the product is fundamentally flawed and won't perform as being promised. But the money to be made…

Don’t attribute to malice that which can equally be contributed to incompetence. I think you’re over-estimating the capabilities of these tech leaders, especially when the whole industry is repeating the same thing. At that point, it takes a lot of guts to say “No, we’re not going to buy into the hype, we’re going to wait and see” because it’s simply a matter of corporate politics: if AI fails to deliver, it fails to…

> Don’t attribute to malice that which can equally be contributed to incompetence.

At this point I think it might actually be both rather than just one or the other.

Re: Microsoft drops AI sales targets in half after salespeople miss their quotas

#72

As someone who appreciates machine learning, the main dissonance I have with interacting with Microsoft's implementation of AI feels like "don't worry, we will do the thinking for you". This appears everywhere, with every tool trying to autocomplete every sentence and action, creating a very clunky ecosystem where I am constantly pressing 'escape' and 'backspace' to undo some action that is trying to rewrite what I a…

That's because in its current form, that's all it's good for reliably. Can't sell that it might hallucinate the numbers in the Q4 report

Re: Microsoft drops AI sales targets in half after salespeople miss their quotas

#73

As someone who appreciates machine learning, the main dissonance I have with interacting with Microsoft's implementation of AI feels like "don't worry, we will do the thinking for you". This appears everywhere, with every tool trying to autocomplete every sentence and action, creating a very clunky ecosystem where I am constantly pressing 'escape' and 'backspace' to undo some action that is trying to rewrite what I a…

> ...Microsoft's implementation of AI feels like "don't worry, we will do the thinking for you"

I feel like that describes nearly all of the "productivity" tools I see in AI ads. Sadly enough, it also aligns with how most people use it, in my personal experience. Just a total off-boarding of needing to think.

Re: Microsoft drops AI sales targets in half after salespeople miss their quotas

#74
post #46

AI agent technology likely isn’t ready for the kind of high-stakes autonomous business work Microsoft is promising. It's unbelievable to me that tech leaders lack the insight to recognize this. So how to explain the current AI mania being widely promoted? I think the best fit explanation is simple con artistry. They know the product is fundamentally flawed and won't perform as being promised. But the money to be made…

Thing is, it's hard to predict what can be done and what breakthrough or minor tweak can suddenly open up an avenue for a profitable use-case. The cost of missing that opportunity is why they're heavily investing in AI, they don't want to miss the boat if there's going to be one. And what else would they do? What's the other growth path?

> And what else would they do? What's the other growth path?

Are you arguing that if LLMs didn’t exist as a technology, they wouldn’t find anything to do and collapse?

Re: Microsoft drops AI sales targets in half after salespeople miss their quotas

#75
post #42

But is it sold enough to regular Windows Home users? If MS brings an ultimatum: "you need to buy AI services to use Windows", they might get a bunch more clueless subscribers. In the same way as there's no ability to set up Windows without internet connection and MS account they could make it mandatory to subscribe to Copilot.

> In the same way as there's no ability to set up Windows without internet connection and MS account

Not true. They're clearly unwilling or unable to remove this code path fully, or they would have done so by now. There's just a different workaround for it every few years.

Re: Microsoft drops AI sales targets in half after salespeople miss their quotas

#76

Earlier quoted context omitted.

Don’t attribute to malice that which can equally be contributed to incompetence. I think you’re over-estimating the capabilities of these tech leaders, especially when the whole industry is repeating the same thing. At that point, it takes a lot of guts to say “No, we’re not going to buy into the hype, we’re going to wait and see” because it’s simply a matter of corporate politics: if AI fails to deliver, it fails to…

> if AI fails to deliver, it fails to deliver for everyone and the people that bought into the hype can blame the consultants / whatever. Understatement of the year. At this point, if AI fails to deliver, the US economy is going to crash. That would not be the case if executives hadn't bought in so hard earlier on.

Race to "Too big to fail" on hype and your losses are socialized

Re: Microsoft drops AI sales targets in half after salespeople miss their quotas

#77

AI agent technology likely isn’t ready for the kind of high-stakes autonomous business work Microsoft is promising. It's unbelievable to me that tech leaders lack the insight to recognize this. So how to explain the current AI mania being widely promoted? I think the best fit explanation is simple con artistry. They know the product is fundamentally flawed and won't perform as being promised. But the money to be made…

I have a feeling that Microsoft is setting themselves up for a serious antitrust lawsuit if they do what they are intending on. They should really be careful about introducing products into the OS that take away from all other AI shops. I fear this would cripple innovation if allowed to do so as well, since Microsoft has drastically fatter wallets than most of their competition.

There's no such thing as antitrust in the US right now. Google's recent slap on the wrist is all the proof you need.

Re: Microsoft drops AI sales targets in half after salespeople miss their quotas

#78
post #43

Earlier quoted context omitted.

It's part of a larger economic con centered on the financial industry and the financialization of American industry. If you want this stuff to stop, you have to be hoping (or even working toward) a correction that wipes out the incumbents who absolutely are working to maintain the masqerade. It will hurt, and they'll scare us with the idea that it will hurt, but the secret is that we get to choose where it hurts - th…

Looking forward to the OpenAI (and Anthropic) IPOs. It’s funny to me that this info is being “leaked” - they are sussing out the demand. If they wait too long, they won’t be able to pull off the caper (at these valuations). And we will get to see who has staying power. It’s obvious to me that all of OpenAIs announcements about partnerships and spending is gearing up for this. But I do wonder how Altman retains the mo…

Hell yes! Would love to short.

Re: Microsoft drops AI sales targets in half after salespeople miss their quotas

#79

AI agent technology likely isn’t ready for the kind of high-stakes autonomous business work Microsoft is promising. It's unbelievable to me that tech leaders lack the insight to recognize this. So how to explain the current AI mania being widely promoted? I think the best fit explanation is simple con artistry. They know the product is fundamentally flawed and won't perform as being promised. But the money to be made…

Fake it till you make it.

outside of the recovery community, this is known as 'fraud'

Re: Microsoft drops AI sales targets in half after salespeople miss their quotas

#80

AI agent technology likely isn’t ready for the kind of high-stakes autonomous business work Microsoft is promising. It's unbelievable to me that tech leaders lack the insight to recognize this. So how to explain the current AI mania being widely promoted? I think the best fit explanation is simple con artistry. They know the product is fundamentally flawed and won't perform as being promised. But the money to be made…

> So how to explain the current AI mania being widely promoted?

Probably individual actors have different motivations, but let's spitball for a second:

- LLMs are genuinely a revolution in natural language processing. We can do things now in that space that were unthinkable single-digit years ago. This opens new opportunity spaces to colonize, and some might turn out quite profitable. Ergo, land rush.

- Even if the new spaces are not that much of a value leap intrinsically, some may still end up obsoleting earlier-generation products pretty much overnight, and no one wants to be the next Nokia. Ergo, defensive land rush.

- There's a non-zero chance that someone somewhere will actually manage to build the tech up into something close enough to AGI to serve, which in essence means deprecating the labor class. The benefits (to that specific someone, anyway...) would be staggering enough to make that a goal worth pursuing even if the odds of reaching it are unclear and arguably quite low.

- The increasingly leveraged debt that's funding the land rush's capex needs to be paid off somehow and I'll venture everyone knows that the winners will possibly be able to, but not everyone will be a winner. In that scenario, you really don't want to be a non-winner. It's kind of like that joke where you don't need to outrun the lions, you only need to outrun the other runners, except in this case the harder everyone runs and the bigger the lions become. (Which is a funny thought now, sure, but the feasting, when it comes, will be a bloodbath.)

- A few, I'll daresay, have perhaps been huffing each other's farts too deep and too long and genuinely believe the words of ebullient enthusiasm coming out of their own mouths. That, and/or they think everyone's job except theirs is simple actually, and therefore just this close to being replaceable (which is a distinct flavor of fart, although coming from largely the same sources).

So basically the mania is for the most part a natural consequence of what's going on in the overlap of the tech itself and the incentive structure within which it exists, although this might be a good point to remember that cancer and earthquakes too are natural. Either way, take care of yourselves and each other, y'all, because the ride is only going to get bouncier for a while.

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