When Facebook Disables Your Fan Page

#1

Post by Aloisius » Thu, Oct 04, 2012, 4:27 PM UTC

When Facebook Disables Your Fan Page
thecoolhunter.net

Re: When Facebook Disables Your Fan Page

#2

Post by heyitsgarrett » Thu, Oct 04, 2012, 5:11 PM UTC

From their post, they're complaining about Facebook disabling their fan page without explanation while littering the same item with unattributed images.

I've had work in the past posted to their site without attribution and it was a headache to get them to either attribute it or remove it (they chose the latter).

It seems rather obvious why their Facebook account was disabled.

Re: When Facebook Disables Your Fan Page

#3

Post by wyck » Thu, Oct 04, 2012, 5:18 PM UTC

They are just going to have to take media licensing more seriously, why do they think they deserve a hall pass, especially considering their whole brand is build upon the work of others.

Re: When Facebook Disables Your Fan Page

#4

Post by greenwalls » Thu, Oct 04, 2012, 5:33 PM UTC

I had a Facebook fan page with over 100,000 fans that was deleted suddenly for no reason. After around 3-4 weeks I got the page reinstated by using some contact links and email addresses I found by searching Google.

Facebook said we had posted inappropriate content but I was the only one with admin access and I'm absolutely 100% sure that never happened. Also the page was set up so users couldn't post images.

I think what must have happened was they had some kind of temporary exploit where someone was able to post inappropriate content that looked like it came from us, or maybe users were able to post something temporarily somehow. Or I guess it could have just been a glitch and nothing bad ever happened at all and that's why they reinstated it? It was very stressful but I'm glad it's over now.

Re: When Facebook Disables Your Fan Page

#5

Post by mnicole » Thu, Oct 04, 2012, 5:43 PM UTC

heyitsgarrett wrote: post #2

From their post, they're complaining about Facebook disabling their fan page without explanation while littering the same item with unattributed images. I've had work in the past posted to their site without attribution and it was a headache to get them to either attribute it or remove it (they chose the latter). It seems rather obvious why their Facebook account was disabled.

While that's likely the case, at the end of the day if FB is trying to be an advertising platform, they can't do it without competent customer service to ensure they're not cannibalizing their own intent.

Re: When Facebook Disables Your Fan Page

#6

Post by pgrote » Thu, Oct 04, 2012, 6:18 PM UTC

greenwalls wrote: post #4

I had a Facebook fan page with over 100,000 fans that was deleted suddenly for no reason. After around 3-4 weeks I got the page reinstated by using some contact links and email addresses I found by searching Google. Facebook said we had posted inappropriate content but I was the only one with admin access and I'm absolutely 100% sure that never happened. Also the page was set up so users couldn't post images. I think…

Did they let you know what the inappropriate content was? When your page was restored was the history and content intact? Aren't you concerned it'll happen again?

Re: When Facebook Disables Your Fan Page

#7

Post by strathmeyer » Thu, Oct 04, 2012, 6:26 PM UTC

heyitsgarrett wrote: post #2

From their post, they're complaining about Facebook disabling their fan page without explanation while littering the same item with unattributed images. I've had work in the past posted to their site without attribution and it was a headache to get them to either attribute it or remove it (they chose the latter). It seems rather obvious why their Facebook account was disabled.

Hmm... are you sure the problem isn't unfounded accusations???

Re: When Facebook Disables Your Fan Page

#8

Post by ChuckMcM » Thu, Oct 04, 2012, 6:30 PM UTC

wyck wrote: post #3

They are just going to have to take media licensing more seriously, why do they think they deserve a hall pass, especially considering their whole brand is build upon the work of others.

I was wondering the same thing, looks like a variation on the 'user contributed content' site, for which there are a bunch. If you want to run such a site in this era of copyright litigation you need to clear access rights for every image you put up.

Re: When Facebook Disables Your Fan Page

#9

Post by greenwalls » Thu, Oct 04, 2012, 6:48 PM UTC

pgrote wrote: post #6

greenwalls wrote: post #4

I had a Facebook fan page with over 100,000 fans that was deleted suddenly for no reason. After around 3-4 weeks I got the page reinstated by using some contact links and email addresses I found by searching Google. Facebook said we had posted inappropriate content but I was the only one with admin access and I'm absolutely 100% sure that never happened. Also the page was set up so users couldn't post images. I think…

Did they let you know what the inappropriate content was? When your page was restored was the history and content intact? Aren't you concerned it'll happen again?

They never let me know what the inappropriate content was. The page was restored with all the history/content intact and all likes intact. Yes I am very concerned and paranoid it could happen again and I've really locked down my page a lot more that I probably would have otherwise. For example I don't let users post to our wall anymore, they can only comment on our own posts.

Even before we were mysteriously blocked I never let users post photos/videos to our wall and obviously we'd never allow any inappropriate content there.

Re: When Facebook Disables Your Fan Page

#10

Post by incongruity » Thu, Oct 04, 2012, 6:50 PM UTC

> "The other reason that could have caused the closure of our FB page is that we sometimes use images even when we do not know who has taken the picture."

And that, folks, is why you at least attribute your sources. I feel no sympathy for a company who has no compunction about posting others' work uncited/unattributed much less even uncompensated.