21–30 of 31 posts
I guess the downside is, well, this, specially having thought it is a good idea to rely on Wise as first and only option for business banking, with their reputation...
One-man companies with no bank accounts, leases, phone bills, water bills, and are probably not very lucrative customers, or the target market for this business, especially when they consume the time of multiple customer support people.
Indeed for obvious business reasons, there are databases based on the benefits of identifying individuals who habitually engage with customer service services in ways that do so.
The days when raising hell was a way of winning with customer support are long gone.
It must be great to live in a country where you can change your company address without any paper trail whatsoever: no rental contract, no utilities, no entry in the business registry, no acknowledgement from the tax office and nothing you can provide as proof or anything. I guess the downside is, well, this, specially having thought it is a good idea to rely on Wise as first and only option for business banking, wit…
I'd picked up a contract in the UK and relocated to the client and created a company for the contract.
I then tried to get a business bank account with a normal bank, and failed.
Metro bank took forever and tons of info and then said no.
(I issued a GDPR data access to see if I could find out anything. After a while, they sent me the same letter twice, arriving on the same day, telling me they had performed the data deletion I had requested.)
HSBC seemed to lose the application - it disappeared. It had been challenging to make in the first place, the application process was confused and confusing (and that was in the bank with help). I didn't try again (and there wasn't really time to try again - the client was already having to hold off paying me, which is awkward for them).
I looked at some others, Lloyds and Barclays, and it's been a while so I can't remember why but they didn't pan out.
TransferWise was my final choice.
When the contract was done, I left the UK, so no opportunity to open further bank accounts in UK for the business.
One-man companies with no bank accounts, leases, phone bills, water bills, and are probably not very lucrative customers, or the target market for this business, especially when they consume the time of multiple customer support people.
After AWS ( https://news.ycombinator.com/item?id=34387346 ), Reddit ( https://news.ycombinator.com/item?id=35529137 ), AirBnB ( https://news.ycombinator.com/item?id=38524186 ), Instagram ( https://news.ycombinator.com/item?id=44465796 ), Gnosispay ( https://news.ycombinator.com/item?id=44766260 ), Hetzner ( https://news.ycombinator.com/item?id=46050904 ), and now TransferWise are problematic for you - are you sure it…
> are you sure it's all these services The OP is only guilty of complaining of minor issues (ie: In AirBnB, it's the currency or something). In his defense, I had issues with all of the services mentioned above; and it's a very common experience across the internet.
One-man companies with no bank accounts, leases, phone bills, water bills, and are probably not very lucrative customers, or the target market for this business, especially when they consume the time of multiple customer support people.
Well, I mean, on a contract I might make 60k GBP gross over six months, and it just sits in the account. The bank seems to get a fair bit of money in its accounts, for it.
So you probably blew through that the minute your account triggered elevated kyc.
After AWS ( https://news.ycombinator.com/item?id=34387346 ), Reddit ( https://news.ycombinator.com/item?id=35529137 ), AirBnB ( https://news.ycombinator.com/item?id=38524186 ), Instagram ( https://news.ycombinator.com/item?id=44465796 ), Gnosispay ( https://news.ycombinator.com/item?id=44766260 ), Hetzner ( https://news.ycombinator.com/item?id=46050904 ), and now TransferWise are problematic for you - are you sure it…
> are you sure it's all these services User here. Yes, every system is broken once you fall off the happy path and nobody cares.
One-man companies with no bank accounts, leases, phone bills, water bills, and are probably not very lucrative customers, or the target market for this business, especially when they consume the time of multiple customer support people.
Well, I mean, on a contract I might make 60k GBP gross over six months, and it just sits in the account. The bank seems to get a fair bit of money in its accounts, for it.
It must be great to live in a country where you can change your company address without any paper trail whatsoever: no rental contract, no utilities, no entry in the business registry, no acknowledgement from the tax office and nothing you can provide as proof or anything. I guess the downside is, well, this, specially having thought it is a good idea to rely on Wise as first and only option for business banking, wit…
- my hometown(i can provide the electricity bill, Also the address on my ID card)
- my rental house(address on my residence card, also my actual address.)
- Express Station (Packages are only delivered here.)
- post office (receive letters or international delivery)
Ok, now Wise ask me for my address, I give my rental address, but the electricity bill is in the landlord's name. Scanned copy of handwritten rental agreements are not valid.
I give my hometown address. Now I need to offer my bank account details. Sucks. The card was on my rental address.
The same thing sucked out Wise's customer service.
When I have ended the anti-money laundering investigation and get my money back, several months passed. And now I lose access to the account. I cannot delete the account and then create a new one.
Sucks
All I can say is in personal and business I use more than one bank. Systems go down, things like this happen, they raise fees.