But ... what else should they be doing? What's the expectation here? For example, in the 90's, a startup that offered a nice UI for a legacy console based system, would have been a great idea. What's wrong with that?
Actual AI. Not being "AI" users. Being LLM users would be fine but they pretend they do AI.
At what point can you claim that you did "it"?
Do you have to use an open source model instead of an API? Do you have to fine tune it? How much do you need to? Do you have to create synthetic data for training? Do you have to gather your own data? Do you need to train from scratch? Do you need to come up with a novel architecture?
10 years ago if you gathered some data and trained a linear model to determine the likelihood your client would default on their loan and used that to decide how much, if any, to loan them- you're absolutely doing "actual AI"
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Any other software you could ask all the same questions but with using a high level language, frameworks, dependencies, hiring consultants / firm, using an LLM, no-code, etc.
At what point does outsourcing some portion of the end product become no longer doing the thing?