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A monopoly ISP refuses to fix upstream infrastructure

sacbear.com

191–200 of 361 posts

Re: A monopoly ISP refuses to fix upstream infrastructure

#191

Earlier quoted context omitted.

[flagged]

These days it could also be a human being who has been talking with AI. People pick up the lingo of the they're talking with.

It’s more than that.

The real insight: it’s not just lingo. It’s semantics.

See what I did there?

Re: A monopoly ISP refuses to fix upstream infrastructure

#192
post #17

I had a similar problem with a different ISP, Optimum, in Northern NJ. It wasn't as regular as the author's problem -- my cable modem would desync intermittently throughout the day despite the signal strength numbers being in spec. I replaced everything downstream of the drop from the street, all new wiring inside, a new modem/router/etc. All signs pointed to the problem being outside the house. I went so far as to c…

ISPs also have different levels of service for different entities, and seem to just barely care about you as a customer. An ISP (like one that starts with the first letter of the alphabet and ends with a common abbreviation for an explosive compound) might not think it’s worth coming out and marking their fiber lines when you call the city’s 811 number to mark utilities before digging for a project, like a fence. If…

[deleted]

Re: A monopoly ISP refuses to fix upstream infrastructure

#193
post #126

Earlier quoted context omitted.

You do you, but the least you can do is either not reply, or admit that you used AI to write the copy as well.

I'm not a data analyst. Almost everything pertaining to data analysis of the log is perplexity labs. I'm also not a journalist and the article I wrote didn't sound professional and was too long. So I had AI change it to have a professional tone and structure and then edited it. I'm also not an artist and I had AI generate a picture of a bear reading a newspaper. Then I used krita to remove the background and make it…

If you are not a journalist, and AI is your editor, then you should remove the statement on your site that calls itself a newspaper. Newspapers have journalists and editors.

What you have, sir, is a blog.

Re: A monopoly ISP refuses to fix upstream infrastructure

#194
post #93

Earlier quoted context omitted.

[flagged]

I think this is a lazy criticism that I am _also_ growing tired of. If LLMs are trained on written information, that pattern of speech was present before they got there. It's a good way to add emphasis.

No, that’s in literally every LLM generated response to a forum message I’ve seen. It’s so common as to have become a trope. That’s not confidence. It’s a clear indicator of AI.

Re: A monopoly ISP refuses to fix upstream infrastructure

#195
post #17

I had a similar problem with a different ISP, Optimum, in Northern NJ. It wasn't as regular as the author's problem -- my cable modem would desync intermittently throughout the day despite the signal strength numbers being in spec. I replaced everything downstream of the drop from the street, all new wiring inside, a new modem/router/etc. All signs pointed to the problem being outside the house. I went so far as to c…

Years ago I lived in an apartment with intermittent connection issues. I phoned xfinity support who said they’d send a tech out at no cost to me. The tech comes, finds bad connections in the shared external apartment box, fixes them, leaves without entering my apartment. Xfinity sends me a support bill for the tech. I call xfinity support to complain saying they said the tech would be free. The support agent says the…

Twitter support escalation worked in the mid 2010s, but basically now the only effective escalation is to send a letter via overnight mail to the CEO office. This has worked for me for major ISPs, cell phone companies, furniture retailers, hell - even the government after some vital records I asked to get duplicates of came unreadable 5 times in a row.

Re: A monopoly ISP refuses to fix upstream infrastructure

#196

The comment at the bottom of the article I believe is correct. I believe this because our neighborhood had the same problem. One day my neighbor, frustrated beyond his capacity, and seemingly very high on something, went outside and started ripping infrastructure out by hand and damaging everything else he could find with a hammer. They came out and replaced a lot of the damaged equipment and did a few upgrades. Afte…

So much for the platitude that violence never solves anything.

Re: A monopoly ISP refuses to fix upstream infrastructure

#197
post #17

I had a similar problem with a different ISP, Optimum, in Northern NJ. It wasn't as regular as the author's problem -- my cable modem would desync intermittently throughout the day despite the signal strength numbers being in spec. I replaced everything downstream of the drop from the street, all new wiring inside, a new modem/router/etc. All signs pointed to the problem being outside the house. I went so far as to c…

These days you get a lot better result from any company if you take a few minutes, find the email of a few VPs in the target company, and write the execs directly. Exec fowards the email to the correct underling with "WTF?" added to it. You get phone calls the next day.

Executive Email Carpet Bombing no longer works well, even with a cogent, calm, clear explanation of the issue and what you want them to do. At best it gets sent to a customer service manager, but in my experience it often gets sent to a black hole.

Re: A monopoly ISP refuses to fix upstream infrastructure

#198

Earlier quoted context omitted.

These days you get a lot better result from any company if you take a few minutes, find the email of a few VPs in the target company, and write the execs directly. Exec fowards the email to the correct underling with "WTF?" added to it. You get phone calls the next day.

Or send an actual letter in the post to the customer service department. I guess approximately nobody does this nowadays but it works very well for me.

Send the letter via overnight mail - or better yet, FedEx. Mail goes to a mail room which may or may not be screened. FedEx seems far more “important”, and make it to the executive’s assistant’s desk who is far more likely to act on it.

Re: A monopoly ISP refuses to fix upstream infrastructure

#199

Earlier quoted context omitted.

These days it could also be a human being who has been talking with AI. People pick up the lingo of the they're talking with.

It’s more than that. The real insight: it’s not just lingo. It’s semantics. See what I did there?

No

Re: A monopoly ISP refuses to fix upstream infrastructure

#200
post #173

I am reading this and thinking why does it sound familiar. And then only learned Xfinity means Cable / DOCSIS. Edit: I wish the title could be edited as Cable ISP. It is a common problem with DOCSIS! And has been the case since 1.0 era. DO NOT use Cable if you can. It happens when it is over subscribed, as well as other radio interference. Although common cause is over subscription. You may actually try downgrading y…

At the present moment I live in a place in NYC without fiber. Manhattan row townhomes are notoriously hard for Verizon to install FiOS in. I chose 5G over DOCSIS simply because of upload speeds.

T-Mobile (both TMHI and Calyx Sprout SIM) has 40-75 Mbps uploads versus 20-35 on Spectrum.

It also helps that I use a L2TP VPN to a BGP VPS to get myself a public IPv4, otherwise I'd have Spectrum for no CGNAT.

Yes, I'd much rather have fiber with symmetrical speeds and low latency. Heck, if Spectrum had high split or even mid split I'd have that.

Cable hyped their "10G" upgrades but it's basically vaporware while non-cable ISPs actually showed up with fiber and/or 5G. Trump's tariffs are also punishing cable ISPs.

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