Earlier quoted context omitted.
Offshoring/outsourcing is nice on paper, but as management doesn’t have to deal with time zones, in reality it is much more chaos than expected. And how do they want to deal with fuckups? Thru Slack or Discord? :) We had British SaaS supplier and all the time I have talked with Bangalore-based people. They had to work in night I suppose…
Also, Indian culture has a huge ‘overpromise, then try to cover it up’ issue at all levels. Outsourcers have really mastered it though. Source: lived in India for a year.
They do this because it often works: business people often lack the experience to tell whether excuses are correct, and large organizations have enough project churn that it’s entirely possible to wing it for the duration of a contract / pivot, get paid, and move on before someone knowledgeable notices that the old deliverables didn’t really work.
What they had in common was greed, and I think that’s where the association with India comes from, too, but as a selection bias affecting people who don’t otherwise have exposure to Indian workers: there’s a floor on what a productive developer is going to get paid – someone smart enough to do the job is also smart enough to realize when they’re being underpaid and all of the abuses I’ve seen were cases where some combination of the outsourcing outfit and senior management were basically saying “why cut our cost by just 30% when we can find someone who’ll show up to work for ¼ of our staff rate?” and then acting surprised when they can’t retain decent people (e.g. I once talked to a guy who had two clues to rub together as he was leaving and learned he was getting ⅓ of the hourly rate and bailed as quickly as possible to get closer to market rate). Less ethical American companies do that, too, but they still lose to the even cheaper body shops so they aren’t as successful, but in all cases I would say it’s not the entire nation’s culture but the subset of fake-it-til-you-make-it business types. Plenty of people in both countries detest that and don’t deserve to be lumped in with them.