I find the contrast between two narratives around technology use so fascinating: 1. We advocate automation because people like Brenda are error-prone and machines are perfect. 2. We disavow AI because people like Brenda are perfect and the machine is error-prone. These aren't contradictions because we only advocate for automation in limited contexts: when the task is understandable, the execution is reliable, the pro…
If we think of AI as a machine, it is stochastic, not deterministic. It breaks our cause-and-effect understanding of machines.
If we think of AI as a agency, it does not have goals or beliefs. It mimics goals, following a mathematical path to an optimal answer.
So, we are confused, frustrated, angry: "What the heck is this thing?!"