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A change of address led to our Wise accounts being shut down

shaun.nz

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Re: A change of address led to our Wise accounts being shut down

#13

Post by jemmyw »

nomilk wrote: post #7

If anyone opened this and still has it open, please paste the contents here so we can read it.

Bah. I posted it but I didn't keep it open on my phone. The tldr:

They moved offices, informed wise of a change of address. Wise asked for proof of address. They sent a phone bill. Wise rejected it because the terminology of bills in New Zealand is different to the US (i.e. here bills are usually labelled Tax invoice rather than Bill). Wise support agent also made a barmey suggestion on how to get around it that they didn't follow. Another Wise agent called them back agreeing that the document should be accepted and resubmitted on their behalf. Later the document was rejected again and then their account was closed without any further communication from Wise. Later the author's personal wise account was closed just for being associated with the company.

Re: A change of address led to our Wise accounts being shut down

#17

Post by koakuma-chan »

tianqi wrote: post #16

Has anyone ever just called them 'Wise'? Every single mention is 'Wise (formerly TransferWise)' like it's part of their legal entity name. Their CEO probably introduces himself as 'CEO of Wise (formerly TransferWise)'.

I've only known it as just Wise

Re: A change of address led to our Wise accounts being shut down

#18

Post by tgsovlerkhgsel »

epistasis wrote: post #8

As a Wise user, only for personal international transactions, I'm very curious to read this! I've had good experiences so far.

Also very curious, as a former Wise user who stopped using them after they demanded impossible KYC requirements (proof of address with address components that simply don't exist for my address, luckily with no money in the account, but didn't budge even when I reached out to support) and then seem to have silently dropped this months later (still not using them - not going to risk that they come back with more bullshit when they have money to hold hostage).

Edit: Someone posted a copy of the article below, and it seems to be a similar issue with no satisfactory resolution.

Re: A change of address led to our Wise accounts being shut down

#19

Post by nomilk »

stavros wrote: post #9
hshdhdhehd wrote: post #3

Earlier quoted context omitted.

A 9 point HN post shouldn't bring down the server.

No amount of HN popularity should bring down a static article, really.

it's wordpress, so technically not static, although if it was it wouldn't have this resource problem.

Re: A change of address led to our Wise accounts being shut down

#20

Post by tgsovlerkhgsel »

jemmyw wrote: post #13
nomilk wrote: post #7

If anyone opened this and still has it open, please paste the contents here so we can read it.

Bah. I posted it but I didn't keep it open on my phone. The tldr: They moved offices, informed wise of a change of address. Wise asked for proof of address. They sent a phone bill. Wise rejected it because the terminology of bills in New Zealand is different to the US (i.e. here bills are usually labelled Tax invoice rather than Bill). Wise support agent also made a barmey suggestion on how to get around it that they…

That tracks with my personal account experience.
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