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AWS multiple services outage in us-east-1

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491–500 of 1001 posts

Re: AWS multiple services outage in us-east-1

#491
post #466

I realize that my basement servers have better uptime than AWS this year! I think most sysadmin don't plan for AWS outage. And economically it makes sense. But it makes me wonder, is sysadmin a lost art?

> But it makes me wonder, is sysadmin a lost art?

I dunno, let me ask chatgpt. Hmmm, it said yes.

Re: AWS multiple services outage in us-east-1

#492
post #369

Every week or so we interview a company and ask them if they have a fall-back plan in case AWS goes down or their cloud account disappears. They always have this deer-in-the-headlights look. 'That can't happen, right?' Now imagine for a bit that it will never come back up. See where that leads you. The internet got its main strengths from the fact that it was completely decentralized. We've been systematically erodin…

Planning for an AWS outage is a complete waste of time and energy for most companies. Yes it does happen but very rarely to the tune of a few hours every 5-10 years. I can almost guarantee that whatever plans you have won’t get you fully operational faster than just waiting for AWS to fix it.

Sure, if your blog or whatever goes down who cares. But otherwise you should thinking about disaster planning and resilience.

AWS US-East 1 has many outages. Anything significant should account for that.

Re: AWS multiple services outage in us-east-1

#493

Just a couple of days ago in this HN thread [0] there were quite some users claiming Hetzner is not an options as their uptime isn't as good as AWS, hence the higher AWS pricing is worth the investment. Oh, the irony. [0]: https://news.ycombinator.com/item?id=45614922

I don't know how often Hetzner has similar outages, but outages at the rack and server level, including network outages and device failure happen for individual customers. If you've never experienced this, it is probably just survivor's bias.

Aws/cloud has similar outages too, but more redundancy and automatic failover/migrations that are transparent to customers happen. You don't have to worry about DDOS and many other admin burdens either.

YMMV, I'm just saying sometimes Aws makes sense, other times Hetzner does.

Re: AWS multiple services outage in us-east-1

#494
Even though us-east-1 is the region geographically closest to me, I always choose another region as default due to us-east-1 (seemingly) being more prone to these outages.

Obviously, some services are only available in us-east-1, but many applications can gain some resiliency just by making a primary home in any other region.

Re: AWS multiple services outage in us-east-1

#495
post #487

US-East-1 is more than just a normal region. It also provides the backbone for other services, including those in other regions. Thus simply being in another region doesn’t protect you from the consistent us-east-1 shenanigans. AWS doesn’t talk about that much publicly, but if you press them they will admit in private that there are some pretty nasty single points of failure in the design of AWS that can materialize…

>US-East-1 is more than just a normal region. It also provides the backbone for other services, including those in other regions

I thought that if us-east-1 goes down you might not be able to administer (or bring up new services) in other zones, but if you have services running that can take over from us-east-1, you can maintain your app/website etc.

I haven’t had to do this for several years but that was my experience a few years ago on an outage - obviously it depends on the services you’re using.

You can’t start cloning things to other zones after us-east-1 is down - you’ve left it too late

Re: AWS multiple services outage in us-east-1

#497

It shouldn’t, but it does. As a civilization, we’ve eliminated resilience wherever we could, because it’s more cost-effective. Resilience is expensive. So everything is resting on a giant pile of single point of failures. Maybe this is the event to get everyone off of piling everything onto us-east-1 and hoping for the best, but the last few outages didn’t, so I don’t expect this one to, either.

The irony is that true resilience is very complex, and complexity can be a major source of outages in and of itself

Re: AWS multiple services outage in us-east-1

#498

Potentially-ignoramus comment here, apologies in advance, but amazon.com itself appears to be fine right now. Perhaps slower to load pages, by about half a second. Are they not eating (much of) their own dog food?

Kindle downloads and Amazon orders history were wholly unavailable, with rapid errors from the responsive website.

Re: AWS multiple services outage in us-east-1

#499
post #487

US-East-1 is more than just a normal region. It also provides the backbone for other services, including those in other regions. Thus simply being in another region doesn’t protect you from the consistent us-east-1 shenanigans. AWS doesn’t talk about that much publicly, but if you press them they will admit in private that there are some pretty nasty single points of failure in the design of AWS that can materialize…

>US-East-1 is more than just a normal region. It also provides the backbone for other services, including those in other regions I thought that if us-east-1 goes down you might not be able to administer (or bring up new services) in other zones, but if you have services running that can take over from us-east-1, you can maintain your app/website etc. I haven’t had to do this for several years but that was my experien…

Well that sounds like exactly the sort of thing that shouldn’t happen when there’s an issue given the usual response is to spin things up elsewhere, especially on lower priority services where instant failover isn’t needed.

Re: AWS multiple services outage in us-east-1

#500
post #485

It just goes to show the difference between best practices in cloud computing, and what everyone ends up doing in reality, including well known industry names.

> It just goes to show the difference between best practices in cloud computing, and what everyone ends up doing in reality,

Well, inter-region DR/HA is a expensive thing to ensure (whether on salaries, infra or both), specially when you are in AWS.

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