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Earlier quoted context omitted.
Sorry, I have a hard time holding back my sarcasm when writing while being annoyed, I thought the link to the 1.2 trust pilot rating gave it away. As this was mostly written as anger management, the writing is pretty poor. :)
Don't worry, some of us got it. That part made me chuckle.
Once, long ago, I ended up buying the wrong ticket from Deutsche Bahn. I no longer remember whether this was my fault or theirs, but I do remember that support was completely unhelpful. My credit card provider was considerably more helpful when I solved the problem with a chargeback.
Earlier quoted context omitted.
I recall I was once on a Deutsche Bahn train, it was delayed more than an hour (not that I cared I wasn't in a rush). One worker came around handing out envelopes, since everyone was entitled to a partial refund, I had to sign it, and then mail it back to them? What the fuck? Not even Hitler would've allowed this
This was fixed just a couple of years ago. (Not the delays, but at least the refund process was streamlined.)
So many subscription-based things in Germany are outright scams that would be criminal elsewhere. Mobile phone contracts, internet service contracts principally among them. Two year contracts that auto renew and can only be cancelled in small windows a long time before auto-renew.
any examples?
And people think the government has their best interests in mind.
Ironically, the folks here that have made experience with the state operated railway (Deutsche Bundesbahn) back when it existed (until 1993) say mostly positive things, especially compared to today. The modern German railway is a combination of both the state and a private company. So we get a for-profit monopoly that's ripping you off but also gets subsidized by the state. The worst of both worlds. This model of kin…
Earlier quoted context omitted.
Every cent counts. What is wrong is that this behaviour is being perpetrated by an organisation that one would not expect to see it. Edit: Every 500 euros count… “ Today is about dark patterns that cost me 500€ for nothing.”
When they owe you money, they refuse to pay up if it's less than 4€: https://preview.redd.it/danke-db-es-geht-mir-nicht-um-die-3-... However, if I try to explain to them I cannot purchase tickets costing less than 4€ for reasons I simply keep to myself like they do, they hit me with a 60€ fee.
Once, long ago, I ended up buying the wrong ticket from Deutsche Bahn. I no longer remember whether this was my fault or theirs, but I do remember that support was completely unhelpful. My credit card provider was considerably more helpful when I solved the problem with a chargeback.
I once bought the wrong ticket, got checked, and the staff told me I had to leave the train at the next station. The ticket I purchased was actually more expensive than the "SuperSparPreis" for the correct ticket. So, I ended up paying more and twice for this journey.
Earlier quoted context omitted.
Every cent counts. What is wrong is that this behaviour is being perpetrated by an organisation that one would not expect to see it. Edit: Every 500 euros count… “ Today is about dark patterns that cost me 500€ for nothing.”
When they owe you money, they refuse to pay up if it's less than 4€: https://preview.redd.it/danke-db-es-geht-mir-nicht-um-die-3-... However, if I try to explain to them I cannot purchase tickets costing less than 4€ for reasons I simply keep to myself like they do, they hit me with a 60€ fee.
Regulation (EU) 2021/782
> Railway undertakings may introduce a minimum threshold under which payments for compensation will not be paid. This threshold shall not exceed EUR 4 per ticket.
Sadly the MEPs cared more about railway companies than passengers.
“Deutsche Bahn, the fully state owned railway company, is a well liked company”. Eh, nope. It’s a horribly mismanaged entity with permanent delays, bad service and outrageous pricing…
So many subscription-based things in Germany are outright scams that would be criminal elsewhere. Mobile phone contracts, internet service contracts principally among them. Two year contracts that auto renew and can only be cancelled in small windows a long time before auto-renew.
This is not the case anymore due to an EU law. It can only renew for 1 month at a time after the 24 months now.