My biggest annoyance is that I specifically bought a Windows 11 license, from the MS store, using my MS account. I did this because I assumed that if something went wrong, I would always be able to recover it. I could never 'lose' the key if it was tied to my account. Well unfortunately, MS screwed me. When I upgraded my PC I was apparently supposed to transfer the license before deleting the old PC from my account.…
Companies that cannot run their businesses responsibly at scale should not be allowed to run their business at that scale. If Microsoft can't do it, if Apple, Google, Facebook, X , OpenAI can't do it, then maybe we shouldn't allow companies to operate at scales which inevitably lead to widespread consumer harm. They should be required to provide human customer service, with some sort of legal liability to ensure thei…
100%
So many business models today are based on rolling over the customer, on the theory that anything with that much momentum is impressive to new buyers.