881–890 of 1001 posts
Earlier quoted context omitted.
The issue is cost. You're going to have to pay considerably more for a computer to have a human ready to help you with it.
Have computer prices gotten considerably cheaper since the days when companies had human support employees? Some components have gotten considerably more expensive, so it seems like they haven't, at least on average.
My biggest annoyance is that I specifically bought a Windows 11 license, from the MS store, using my MS account. I did this because I assumed that if something went wrong, I would always be able to recover it. I could never 'lose' the key if it was tied to my account. Well unfortunately, MS screwed me. When I upgraded my PC I was apparently supposed to transfer the license before deleting the old PC from my account.…
Companies that cannot run their businesses responsibly at scale should not be allowed to run their business at that scale. If Microsoft can't do it, if Apple, Google, Facebook, X , OpenAI can't do it, then maybe we shouldn't allow companies to operate at scales which inevitably lead to widespread consumer harm. They should be required to provide human customer service, with some sort of legal liability to ensure thei…
You can rig your product reviews by providing above and beyond customer service, for example, warranty claims dealt with in a day with a replacement in the post arriving as if by magic to surprise the customer. Hit them up for a review and they will write a review with meaning, explaining how you fixed their problem, exceeding all expectations. Unless you have done this then you would never know. Although most companies do collect reviews, they don't know the way to do it is to get reviews from the customers that complained rather than the ones that didn't. It is very counterintuitive.
You can always upsell. If the customer has problems with the product then maybe they need a different product or a whole suite of stuff. With software you can always give trials too. Complaining about what comes with Windows? Maybe you need Office. Here you go, a three month trial to tide you over.
Customer service should also be the eyes and ears of the company, to alert product and sales teams to any problems with new products so corrections can be made very quickly.
It is also about having customers for life. It is more cost effective to retain the customers you have rather than churn them.
All of this applies regardless of the company size. There are some caveats though. Nothing can be queued unduly, queues don't save time for anyone and you still have to get all of that queued work done. This means you need team members that work from both the front and the back of the queue, to have a clean queue by the end of day.
If you get it right then customer service is not a cost, it is the exact opposite, at the heart of marketing due to word of mouth goodness that can't be bought so easily. If you can get the upsells to work too, then a customer service department can pay its own way, to profit even.
You also have to recruit people that will go above and beyond. Lots of people have hectic lives with kids and other obligations that make their lives unpredictable. They will need days off, special working hours and other niceties, however, give them a job that they can fit around their life and they will show gratitude with loyalty and hard work.
There are cultural problems why this 'bring it on' approach is not so common. Usually customer service are down there with the pigeons in corporate pecking order. In reality, customer service needs to be at the heart of the company with more than lip service given to the 'customer first' idea.
With companies giving customer service over to AI chatbots, there is plenty of opportunity for companies of all sizes, including Microsoft, to resist the AI temptation and get serious about customer service.
I doubt it’s going to happen, but a part of me prays that people will eventually get sick Microsoft’s increasing bullshit and it really can become the Year of the Linux Desktop. Gnome has genuinely gotten pretty great in the last couple years, and I think a lot of former Windows would genuinely like it if they gave it a chance, and virtually any Linux you install will have less tracking bullshit than Windows. I suspe…
I so badly want to jump ship entirely, but there's several things holding me back. I do music production as a hobby and Ableton Live doesn't play nice with Linux. In fact it seems anything that is resource intensive without native linux support has some issues. I'm also an MS stack developer, so things like Visual Studio Pro aren't available (although I've been using Cursor IDE more and more these days). Lastly I hav…
And yes it runs on Linux.
(Although truth be told, the CPU usage is somewhat higher on Linux than on Windows, even with low-latency kernel. Multimedia just doesn't quite shine on Linux yet.)
Would it kill them to let me specify my own username, as it appears in `c:\users\$username` ?
Pirate it and you will have a much better experience for free
Earlier quoted context omitted.
>Companies that cannot run their businesses responsibly at scale should not be allowed to run their business at that scale. The reality of the situation is: If it were enough of a problem that the bad outweighed the good, people wouldn't use it, but yet they still do, so it's not enough of a problem.
> If it were enough of a problem that the bad outweighed the good, people wouldn't use it, but yet they still do, so it's not enough of a problem. The problem is that while this is true, in practice it's more like the mandate of heaven than laissez-faire economics. When political power structures are involved, and thus the status quo itself is reliant on the omnipresence of certain economic forces, there can never be…
One problem is that the ambient propaganda has changed the definition of capitalism to exactly the problematic one you describe, so that arguing for a more sensible balance of the kind that Smith and others described is taken as an attack on capitalism itself.
These days I'm reminded more and more often of Wimp Lo from Kung Pow! Enter the Fist: "We have purposely trained him wrong, as a joke." Except people have been trained wrong to make them better targets for farming their capital.
Earlier quoted context omitted.
Companies that cannot run their businesses responsibly at scale should not be allowed to run their business at that scale. If Microsoft can't do it, if Apple, Google, Facebook, X , OpenAI can't do it, then maybe we shouldn't allow companies to operate at scales which inevitably lead to widespread consumer harm. They should be required to provide human customer service, with some sort of legal liability to ensure thei…
> Companies that cannot run their businesses responsibly at scale should not be allowed to run their business at that scale. The best way to do that would be for all the governments and large corporations that buy Windows machines for their employees to switch to Linux. That would probably end up cheaper in the long run. But nobody wants to sign up to be the one driving the switch. Unless and until that happens, the…
If memory serves, the French government (and various French municipalities) have been actively moving to Linux since the early 2000s. The French police even have their own Linux distribution, GendBuntu [1].
And yes, the reported cost savings are around 40% [2].
[1]: https://en.wikipedia.org/wiki/GendBuntu
[2]: https://www.zdnet.com/article/french-police-move-from-window...
Like in the song: for every hole you give me, i (Microsoft) give you three.
The best thing to happen to Linux Desktop is Windows 11, with perfect timing too as modern Linux has been a joy to use as a daily driver. Normally I'd be unhappy when a sleazy corp forces me to give up on 25 years of muscle memory of using my preferred OS, but I'm thankful they gave me the push I needed to rip off the ad/spyware laced Windows Band-Aid that I only need to do once in my life. It's been over a year sinc…
Speak for yourself, I tried again to switch to Linux last year with standard Ubuntu and had multiple issues, the machine wouldn’t wake from sleep, would lock up with a grey graphics glitched login screen when locked, I tried to upgrade the OS and it broke all my graphics drivers, after I spent another few hours trying to fix it (and seeing a lot of very unfriendly and unwelcoming “help” from the Linux community), and…