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Way past its prime: how did Amazon get so rubbish?

theguardian.com

21–30 of 328 posts

Re: Way past its prime: how did Amazon get so rubbish?

#21
post #2

Maybe I'm prudish, but I really dislike the term 'enshittification'. It sounds ugly, and it makes what would otherwise be polite discussions vulgar. 'Degradation' seems to carry most (all?) of the same meaning and doesn't have those downsides.

Degradation has a generic meaning.

When you say enshittification, people know exactly what you mean.

Re: Way past its prime: how did Amazon get so rubbish?

#23

A few weeks ago I bought a "new" coffee maker which arrived physically broken and with used coffee grounds in the hopper. I don't understand how this is even possible. That's the last thing I'm buying on Amazon. Amazon pre-COVID was amazing. But 2-day shipping is now 5+ day shipping. It's chock full of cheap/fraudulent junk. It's been interesting to watch it go downhill so fast.

That's return fraud, someone orders a new version of a product they have, put their old product in the new box and file a return immediately. Amazon probably doesnt take the time to check it or check it thoroughly. Goes back on the shelf and you receive it.

Re: Way past its prime: how did Amazon get so rubbish?

#24
post #9

Amazon kindle books search is designed to show you authors other than the name you search on, to increase sales of "in the style of" which could have been a tickbox item, but no: they know it irritates, but it makes them more money. If type "Charles dickens" in search, there should be a way to get works by Dickens exclusively. Even if you select the Web link author name, you get "in the style of"

> If type "Charles dickens" in search, there should be a way to get works by Dickens exclusively.

I tried it:

- on the website from the home page

- in the Kindle category

- on my Kindle directly

All I got was books by Dickens.

There was the usual "sponsored" items but they are explicitly displayed as it.

I don't know if it's a country issue, but I don't have the same experience as you.

Furthermore, I read regularly on HN comments about how bad Amazon became, selling fake products, taking forever to send packages... Again, maybe a country issue, but here in France my experience is the same as it was ten years ago. It's even a bit better thanks to the number of Lockers that are available near my flat or my office and the fact that more and more refurbished products are offered.

Re: Way past its prime: how did Amazon get so rubbish?

#25
post #2

Maybe I'm prudish, but I really dislike the term 'enshittification'. It sounds ugly, and it makes what would otherwise be polite discussions vulgar. 'Degradation' seems to carry most (all?) of the same meaning and doesn't have those downsides.

Degradation has a generic meaning. When you say enshittification, people know exactly what you mean.

Exactly. Degradation can occur for many reasons.

Enshittification is a deliberate kind of degradation to juice a metric.

That metric is never “customer satisfaction”

Re: Way past its prime: how did Amazon get so rubbish?

#27
post #2

Maybe I'm prudish, but I really dislike the term 'enshittification'. It sounds ugly, and it makes what would otherwise be polite discussions vulgar. 'Degradation' seems to carry most (all?) of the same meaning and doesn't have those downsides.

I think it’s perfect. It captures the vulgarity present in the intention.

Re: Way past its prime: how did Amazon get so rubbish?

#28
post #9

Amazon kindle books search is designed to show you authors other than the name you search on, to increase sales of "in the style of" which could have been a tickbox item, but no: they know it irritates, but it makes them more money. If type "Charles dickens" in search, there should be a way to get works by Dickens exclusively. Even if you select the Web link author name, you get "in the style of"

[deleted]

Re: Way past its prime: how did Amazon get so rubbish?

#29

Amazon's search results have been garbage from a really long time, I often wonder how come the executives or the team behind it never experience that themselves. I now to Amazon only if I know exactly what brand I am going to buy before opening Amazon. I also quit Prime couple of years ago. Hardly miss it.

Amazon search looks bad for us because it is designed to sell ads. Its goal is to make company pay the most money to show articles. Iirc, when this was proposed, Jeff Bazos said that this was the most stupid idea he ever heard. I think the reason why it was introduced, and why Executives don't want to change it, is that it generates a ton of money for Amazon. I'd personally love if in the end this would be the reason that Amazon stop making money and it would have been some short sighted greedy move. I'm afraid that advertisement, when it comes down to numbers, is just damn too profitable.
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