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I never understood why the repair techs need my passcode to repair my iPhone (like replacing display or battery) and they suggest it as a first option unapologetically without even explaining privacy risks.
I never understood why the repair techs need my passcode to repair my iPhone (like replacing display or battery) and they suggest it as a first option unapologetically without even explaining privacy risks.
I don’t think I ever had a single person say no to the pin but we did have plenty of people wipe the device before they brought it in.
It's crazy that a repair shop needs your passcode. I can't think of any case where it would be necessary. I'm glad this person won the lawsuit though; getting your nudes leaked is a really shitty situation to be in. Apple needs to do a better job vetting their repair shops.
Yes, this sucks hard.
On other side, as a technician, how retarded you must be to have access to all this data and to take nudes and post them online. Like whats the end game? What sort of outcome do you expect?
This is just like the story that happened few weeks ago, when someone gained access to a popular npm packages and uploaded the most obviously visible crypto stealer.
Customers should be able to choose where to repair their device, or even be able to repair it themselves. Just because it's an "official" repair shop doesn't mean its the best and the safest. Louis Rossmann has been saying this for years.
I never understood why the repair techs need my passcode to repair my iPhone (like replacing display or battery) and they suggest it as a first option unapologetically without even explaining privacy risks.
Now I think this is what I would do if I need to send any electronic device for repairs.
All my data is backed up to cloud, yes setting it up again is a chore but it's better than risking my data with some unknown contractor.
This is weird. On one side, why would you give your passcode to a device that contains a lot of stuff, usually financial apps, message history, in a lot of cases access to corporate information... and eventually nudes. On other side, as a technician, how retarded you must be to have access to all this data and to take nudes and post them online. Like whats the end game? What sort of outcome do you expect? This is jus…
But I should mention, I was in the middle of writing a comment along the lines of "apple really needs to add a repair mode to iOS" before going to look it up and realizing that it's actually been there since iOS 17.
For me this highlights another issue with iOS which is it has many awesome features that you just won't know about unless you're a techie that keeps up with the news. One great example is the "hidden folder" feature that allows you to hide sensitive apps in an unmarked folder that when set to it's most secure setting, can only be opened with FaceID and no passcode backup. Along with some other features like preventing the app from showing up in your app switcher.
This is a genius feature but I see very few people with it enabled, mostly because they just don't know it's a thing. Something like this should be front and center when you first setup your device but instead it's a feature so buried that I had to lookup a guide on how to enable it.
And repair mode is equally buried, I had to lookup a guide on how to enable it as well. IMHO Apple really needs to tweak iOS to better surface these features.