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She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

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Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#3

Post by Arch485 »

It's crazy that a repair shop needs your passcode. I can't think of any case where it would be necessary.

I'm glad this person won the lawsuit though; getting your nudes leaked is a really shitty situation to be in. Apple needs to do a better job vetting their repair shops.

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#5

Post by tialaramex »

vinni2 wrote: post #2

I never understood why the repair techs need my passcode to repair my iPhone (like replacing display or battery) and they suggest it as a first option unapologetically without even explaining privacy risks.

Maybe the benefit of only ever dealing with extremely sketchy places for phone stuff is that they already know I won't give them information to unlock my phone so they never ask. Either the repair can be effected without, or I don't want it done. "Is it OK to wipe this phone?" is also an acceptable question, and sometimes the answer might even be "Yes".

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#7

Post by nashashmi »

vinni2 wrote: post #2

I never understood why the repair techs need my passcode to repair my iPhone (like replacing display or battery) and they suggest it as a first option unapologetically without even explaining privacy risks.

Could be standard protocol for all repairs, meaning they don’t discriminate between repair otherwise their staff will get overwhelmed

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#8

Post by lupusreal »

There is a long and shameful history of repair techs and computer shops doing this to people. From the stories I've heard from people who've been in that industry, looking for nudes on customer devices has been almost an expected and tacitly tolerated norm for decades. Its not going to stop on it's own, so we need to start throwing the book at these people. Very long prison sentences are in order. It's a form of sexual abuse and should be considered a very severe felony.

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#10

Post by LeonB »

vinni2 wrote: post #2

I never understood why the repair techs need my passcode to repair my iPhone (like replacing display or battery) and they suggest it as a first option unapologetically without even explaining privacy risks.

Recently I had the screen replaced on my child’s iPad. The tech asked for passcode, and I refused to provide it. The tech complained and said when I came to pick it up he’d need to guide me through some things.

Indeed, there were some settings that needed to be set, to ”help” the new screen.

Having said that — I’ve previously documented a case (well over 10 years ago) where I caught a local PC repair company who used their access to a machine of mine they were repairing - to quickly scan through the thumbnails of our personal photos, and look closer at any image which showed any flesh.

People expect to be trusted but don’t act in a trustworthy manner.

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