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Hey Yahoo, You’re Optimizing the Wrong Thing

hilarymason.com

31–40 of 103 posts

Re: Hey Yahoo, You’re Optimizing the Wrong Thing

#31

Can someone explain to me what the appeal is of tap-to-click on trackpads? It's obviously terrible for usability for anyone with less-than-perfect motor control, but even for someone with ordinary dexterity like myself, it can be infuriating. I don't want to have to tread lightly around my trackpad just to keep from accidentally clicking on stuff. And it's not just me; I watch other people use laptops, and their usag…

I've never had this problem personally, and I use tap to click very regularly.

Re: Hey Yahoo, You’re Optimizing the Wrong Thing

#32

Can someone explain to me what the appeal is of tap-to-click on trackpads? It's obviously terrible for usability for anyone with less-than-perfect motor control, but even for someone with ordinary dexterity like myself, it can be infuriating. I don't want to have to tread lightly around my trackpad just to keep from accidentally clicking on stuff. And it's not just me; I watch other people use laptops, and their usag…

Maybe it's just the Mac trackpad or I have perfect motor control, as you imply, but I very rarely have a problem with unwanted clicks due to tap-to-click. I certainly feel more agile not having to apply the pressure necessary to initiate the click and I also don't have to hear the clicking noise the trackpad makes every time I do click. All around better experience for me with little to no downside.

Re: Hey Yahoo, You’re Optimizing the Wrong Thing

#33

Can someone explain to me what the appeal is of tap-to-click on trackpads? It's obviously terrible for usability for anyone with less-than-perfect motor control, but even for someone with ordinary dexterity like myself, it can be infuriating. I don't want to have to tread lightly around my trackpad just to keep from accidentally clicking on stuff. And it's not just me; I watch other people use laptops, and their usag…

[deleted]

Re: Hey Yahoo, You’re Optimizing the Wrong Thing

#35
It's unfortunate that the person who wrote this article didn't consult with someone more informed about the online advertising world.

As someone who has been in the belly of the beast, I'm going to try to summarize the various ways that this article is getting it wrong.

* Most Yahoo Mail ads generate revenue based on impressions, not clicks. So Yahoo isn't directly making more money by grabbing these "random" clicks.

* Where clicks do matter, major ad platforms including Yahoo throw away a LOT of clicks as fraud, and accidental clicks tend to disproportionately get thrown out along with them.

* In general, random clicks are considered a real PITA for major ad networks, as they confuse the heck out of ad optimization. While small players do tend to soak up that revenue, the big players really, really hate the phenomenon because it makes them far less efficient.

* It turns out what most impacts ad effectiveness online is whether people actually see the ad. An incredibly number of ads are just never seen by the audience. As a consequence, a good publisher will try to find locations for their ads that are highly visible. Highly visible and likely to evoke accidental clicks are, unfortunately, highly correlated.

* Most advertisers who are paying per click are very performance driven. They look at ROI, which means they look at conversion rates. When you charge an accidental click, it's almost certainly not going to convert, so in the end you look worse and they pay less for your clicks.

* One unfortunate bit of truth: advertisers do pay too much attention to clicks and CTR (click through rate). Even advertisers doing brand awareness campaigns, which are not looking for immediate response from their audience, tend to look at CTR.

* Yahoo has actually tried hard to establish other metrics that they should look at, like "Bounce Rate", which attempts to factor in whether visitors immediately exit after clicking. They use those metrics internally for optimizing ad performance, so accidental clicks are likely to discourage showing an ad more than encourage it.

Re: Hey Yahoo, You’re Optimizing the Wrong Thing

#36
post #35

It's unfortunate that the person who wrote this article didn't consult with someone more informed about the online advertising world. As someone who has been in the belly of the beast, I'm going to try to summarize the various ways that this article is getting it wrong. * Most Yahoo Mail ads generate revenue based on impressions, not clicks. So Yahoo isn't directly making more money by grabbing these "random" clicks.…

I think there's a very non-trivial chance the person who wrote this article knows much more about advertising than you think: http://www.hilarymason.com/about/

Re: Hey Yahoo, You’re Optimizing the Wrong Thing

#37
post #21

Earlier quoted context omitted.

Shakiness affects many of us as we get older, but it is hard to design a website around this constraint. Is it? Large link targets surrounded by empty negative space seem like an easy way to solve this problem. The issue is only an issue because Yahoo puts the links in tinytext and crowds the ad link right up next to the "Inbox" link, so a twitch can send the cursor scooting past the link you want to click on to the…

In the example provided the ad link has a decent amount of white space between it and the inbox link. There's even an intended barrier between the two in the form of a horizontal rule, granted one pixel. What more do you want? Are we to ascertain the shakiness level of the user to determine the proper amount of white space? A CSS media query maybe? @media min-shakiness: 0.5 and max-shakiness: 1 But then, I'm just bei…

In the example provided the ad link has a decent amount of white space between it and the inbox link

"Decent" for whom? For you, maybe, because your motor skills are sharp. For those whose aren't, maybe not so much.

Are we to ascertain the shakiness level of the user to determine the proper amount of white space? A CSS media query maybe? ...But then, I'm just being rude here, sorry.

Yes, you are. Degraded/impaired motor skills aren't just something older people deal with, they come with a range of illnesses and disabilities too. Snarking about a media query for "shakiness" is sort of like a retail store owner snarking about whether he needs to put a camera on his store door to check if people using the ramp are really in wheelchairs.

There's even an intended barrier between the two in the form of a horizontal rule.. I don't understand how one can predict behaviors of people who do not fully read what they are clicking on.

These comments indicate that you don't really understand the problem we're talking about here. It's not that the user doesn't know the ad link is a different link. It's that she tries to click the link she wants but ends up clicking the ad link accidentally because the close placement of the two links makes it easy for a bump on a trackpad to send a click intended for link A skidding over to link B instead.

Re: Hey Yahoo, You’re Optimizing the Wrong Thing

#38

Things get tense when ad-supported companies have to make money. When I ask my mom or dad to click the first Google search result, they click on an ad. When I ask them if they realized that it was an ad, the response is "no". A good portion of the ad business is confused clicks/taps (it's worse on mobile).

My senses have now been trained to ignored those first few 'results'. Similarly, sites like kijiji, autotrader, etc. where people pay to have their posting moved to the top, I usually skip over those ones.

Re: Hey Yahoo, You’re Optimizing the Wrong Thing

#39
post #36
post #35

It's unfortunate that the person who wrote this article didn't consult with someone more informed about the online advertising world. As someone who has been in the belly of the beast, I'm going to try to summarize the various ways that this article is getting it wrong. * Most Yahoo Mail ads generate revenue based on impressions, not clicks. So Yahoo isn't directly making more money by grabbing these "random" clicks.…

I think there's a very non-trivial chance the person who wrote this article knows much more about advertising than you think: http://www.hilarymason.com/about/

She's a data geek. How does that make her an expert about advertising?

Re: Hey Yahoo, You’re Optimizing the Wrong Thing

#40
post #36
post #35

It's unfortunate that the person who wrote this article didn't consult with someone more informed about the online advertising world. As someone who has been in the belly of the beast, I'm going to try to summarize the various ways that this article is getting it wrong. * Most Yahoo Mail ads generate revenue based on impressions, not clicks. So Yahoo isn't directly making more money by grabbing these "random" clicks.…

I think there's a very non-trivial chance the person who wrote this article knows much more about advertising than you think: http://www.hilarymason.com/about/

To be fair, it's not clear that Hilary Mason is specifically knowledgeable about on-line advertising. She is undoubtedly very knowledgeable about computer science, big data, and a number of fields in general, but it's possible her major interaction with the specifics of on-line advertising are as an advertisee, either directly or by proxy.
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