21–30 of 191 posts
The proposed remedy seems fine. What stuck out to me is the "Trump-Vance" attribution: I haven't seen something like that since the election.
Anything that happens during this presidency (even if started under biden) gets a trump by-line...
> harmed by their deceptive Prime enrollment practices I'm still confused by this part. I didn't use Prime for a long time. I remember lots of buttons inviting me to sign up, just like YouTube asks me weekly if I want to subscribe to premium. But I don't remember anything seemingly deceptive, and none of the news articles seem to actually provide any details. So what precisely was deceptive? And even the cancellation…
Something similar happens again with the shipping. I only ever buy enough to get free shipping, but it never defaults to that, it tries to trick you by defaulting to paid, and then when you scroll to change your shipping to free, it again makes "join prime" the most default looking option to pick.
I'm pretty sure in the past there was an extra nag somewhere but the above is my most recent experience. Maybe legal but certainly feels like you're dealing with a scammer.
> harmed by their deceptive Prime enrollment practices I'm still confused by this part. I didn't use Prime for a long time. I remember lots of buttons inviting me to sign up, just like YouTube asks me weekly if I want to subscribe to premium. But I don't remember anything seemingly deceptive, and none of the news articles seem to actually provide any details. So what precisely was deceptive? And even the cancellation…
> harmed by their deceptive Prime enrollment practices I'm still confused by this part. I didn't use Prime for a long time. I remember lots of buttons inviting me to sign up, just like YouTube asks me weekly if I want to subscribe to premium. But I don't remember anything seemingly deceptive, and none of the news articles seem to actually provide any details. So what precisely was deceptive? And even the cancellation…
I canceled Prime about 18 months ago, and now every single time I go to check out on Amazon, before the checkout page there's a splash screen a the gigantic, bright blue CHECK OUT WITH PRIME button, and then under that, in 8pt font with grey-on-white text, a "No thanks, continue without Prime" link. The lack of any subtlety would be hilarious if it wasn't so irritating. Throw the book at them.
https://i.insider.com/6226b418990863001998d7a9?width=1200&fo...
https://i.insider.com/6226b454dcce010019a7243a?width=1200&fo...
The "no thanks" on the second one does seem particularly egregious. I'm curious if there's a screenshot of the current one you describe.
> harmed by their deceptive Prime enrollment practices I'm still confused by this part. I didn't use Prime for a long time. I remember lots of buttons inviting me to sign up, just like YouTube asks me weekly if I want to subscribe to premium. But I don't remember anything seemingly deceptive, and none of the news articles seem to actually provide any details. So what precisely was deceptive? And even the cancellation…
It's pretty heavily dark patterned for me. When you go checkout there is a big prime banner inviting you to click now that looks the the default "next screen" button, and smaller fainter text below saying "continue without enjoying prime benefits". Something similar happens again with the shipping. I only ever buy enough to get free shipping, but it never defaults to that, it tries to trick you by defaulting to paid,…
Earlier quoted context omitted.
I canceled Prime about 18 months ago, and now every single time I go to check out on Amazon, before the checkout page there's a splash screen a the gigantic, bright blue CHECK OUT WITH PRIME button, and then under that, in 8pt font with grey-on-white text, a "No thanks, continue without Prime" link. The lack of any subtlety would be hilarious if it wasn't so irritating. Throw the book at them.
Ah thanks, I did some digging and found some screenshots from 2017 and 2022 respectively: https://i.insider.com/6226b418990863001998d7a9?width=1200&fo... https://i.insider.com/6226b454dcce010019a7243a?width=1200&fo... The "no thanks" on the second one does seem particularly egregious. I'm curious if there's a screenshot of the current one you describe.
Earlier quoted context omitted.
It is two screens, three clicks - not hard at all. https://www.amazon.com/mm/pipeline/cancellation https://www.youtube.com/watch?v=ddxPcnMG0fE
I'm honestly confused, cancelling prime doesn't seem hard lol, its the typical "are you sure" shit every site has
Saying "everyone does it" doesn't make it legal or right. Going after Amazon and winning a ruling against is a good first step in eliminating these exploitive practices everywhere.
> harmed by their deceptive Prime enrollment practices I'm still confused by this part. I didn't use Prime for a long time. I remember lots of buttons inviting me to sign up, just like YouTube asks me weekly if I want to subscribe to premium. But I don't remember anything seemingly deceptive, and none of the news articles seem to actually provide any details. So what precisely was deceptive? And even the cancellation…
> harmed by their deceptive Prime enrollment practices I'm still confused by this part. I didn't use Prime for a long time. I remember lots of buttons inviting me to sign up, just like YouTube asks me weekly if I want to subscribe to premium. But I don't remember anything seemingly deceptive, and none of the news articles seem to actually provide any details. So what precisely was deceptive? And even the cancellation…
This is the resolution of a years-old FTC case against Amazon, which included an internal program called "Project Iliad" to lower cancellation rates by increasing the number of steps involved, among other things. The cancellation process has changed between the initial filing and now.