I can't wait to move to Europe and end my Adobe subscription that I forgot to cancel a few months ago.
Try downgrading/switching package, then cancelling. At least in my region, this resets the cancellation clock.
The EU Just Killed ARR
11–20 of 98 posts
Re: The EU Just Killed ARR
#12> Boom. Subscription gone. Access revoked. Business workflows broken.
Maybe we need more regulation to require a grace period after a failed payment...
Re: The EU Just Killed ARR
#13The website messes up the back button in iOS Safari
Re: The EU Just Killed ARR
#14What is the issue? There is 2 month's notice. If you have bad services and customer don't need it any more makes sense to allow termination, instead of contining to bill customors for nothing. This is more healthy and would push more SAAS to focus on Sales not building tricks to force retain customers!
The issue is you can't use the "I'll give you a deeper discount for a 3 year contract" line anymore. It'll potentially create a situation where customers in the US pay a lot less because they still have that incentive.
Prepaid contract. This is a false issue.
Re: The EU Just Killed ARR
#15Earlier quoted context omitted.
The issue is you can't use the "I'll give you a deeper discount for a 3 year contract" line anymore. It'll potentially create a situation where customers in the US pay a lot less because they still have that incentive.
I think you could still do it but it would involve some clever financial engineering.
Someone will have to take the risk that the customer will walk away from the deal. Insurance companies maybe would pool different customers in some insurance pool?
An alternative would be to ask the customer to pay in advance for 3 years. This way both the customer and the producer have an incentive to keep this deal going (if the producer reneges on the deal the consumer can take the producer to court. My reading implies only the consumer can walk away with 2 months notice). But in the world of 6% interest rates who would want to front that much money?
Re: The EU Just Killed ARR
#16This will radically change the customization, integration, onboarding, implementation, and training end of these contracts.
Re: The EU Just Killed ARR
#17What a complete misrepresentation...
Limiting notice period to two months and forcing you to give customers the possibility to terminate at any time is not killing ARR. It might moderately increase churn but even then, unless you are frankly dishonest, not that much.
You still have ARR when your customer can terminate their contract.
Even yearly discount which the article presents as done for are still a thing with the possibility of early exit. You just put a clause indicating that the discount is forfeited if the customer leave before the end of the contrat. Phone companies do that all the time.
Re: The EU Just Killed ARR
#18What is the issue? There is 2 month's notice. If you have bad services and customer don't need it any more makes sense to allow termination, instead of contining to bill customors for nothing. This is more healthy and would push more SAAS to focus on Sales not building tricks to force retain customers!
The issue is you can't use the "I'll give you a deeper discount for a 3 year contract" line anymore. It'll potentially create a situation where customers in the US pay a lot less because they still have that incentive.
>> The issue is you can't use the "I'll give you a deeper discount for a 3 year contract" line anymore.
I don't see why not. You can still offer a low price right? You can still promise it won't go up for 3 years. But the customer can now cancel at any time.
Re: The EU Just Killed ARR
#19Earlier quoted context omitted.
The issue is you can't use the "I'll give you a deeper discount for a 3 year contract" line anymore. It'll potentially create a situation where customers in the US pay a lot less because they still have that incentive.
Prepaid contract. This is a false issue.
In the world of 6% interest rates it is expensive to pre-pay. So definitely an issue. Prepaying also takes away some of cloud computing's financial flexibility .
Re: The EU Just Killed ARR
#20Is there a distinction made between business customers and consumers? (B2B/B2C)