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Honestly just a heuristic that says any company simply on principle would rather leave than eat a 4000% price increase.
First time hearing about Mattermost. Good thing I found this article
Their "threads" feature was also great: it was just like replies in Discord (all go into the channel) but you could open up the thread to get it isolated. Worked way better than slack replies which just devolve instantly into you losing all track and messages can't be found again.
How was the price computed? If Slack charging per user, how did this organization have so many users? Why is their new provider more favorable in pricing?
If Slack was previously offering a nonprofit discount, what happened to it? Did they decide that this organization was ineligible, or are they shutting it down in general?
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> Salesforce cut 4,000 customer support jobs, reducing staff from 9,000 to 5,000 employees · CEO Marc Benioff linked layoffs to AI automating...
I genuinely don't understand this from a business perspective. They were getting money, then they jacked up the price to a degree that all but guarantees they will lose them as a customer. Sure it's small potatoes but they could have done like 30 seconds of research to see if the customer even has the means to pay before strong-arming them and getting nothing. Honestly just a heuristic that says any company simply on…
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A move this aggressive (e.g. pushing companies on Slack to pay 10x more, immediately, or get lost) is not isolated and probably the result of institutional forces. It's not like the random sales person in charge of this decided to be destructive. Salesforce the company is getting squeezed and this is one of the outgrowths of that pressure. And it speaks to the insane dysfunction that must be taking place in the bowels of Salesforce right now, I'm sure it's crazy.
I love that large companies keep showing us more and more often why you really, really shouldn't rely on them.
I’m sure smarter people have better terms for this but it feels like a sort of late stage capitalism thing where there’s really no room for anyone who first and foremost wants to do good things, at scale. I’m curious now, what’s the largest company that’s clearly passing up additional revenue because they prefer to say, “nah we’re good. The current business model makes us enough money.”
The problem is that you want other people to fund your goodness.
> a pretty massive sum of money I feel like the perception of money is distorted in tech circles. To me $10,000 is a pretty massive sum of money. For most people $250,000 represents a life-changing amount of money.
"Workspace Owners can apply for Corporate Export. This lets you export all messages (including DMs and private channels), but only if your company has legal or compliance requirements and Slack approves the request. Once approved, exports are scheduled and delivered automatically."
So they have the tech built, you just aren't allowed to use it. Who would use this piece of garbage?